For the eighth consecutive year<\/strong>, we\u2019re distributing our annual comprehensive customer survey<\/a> \u2013 a project made possible with support from ImpactedEd at the University of Pennsylvania<\/a>.<\/p>\n Every year, this survey helps us better understand Philadelphians’ opinions and experiences around topics such as our drinking water, stormwater, and wastewater services<\/strong>.<\/p>\n Since launching in 2016, more than 30,000 survey responses<\/strong> have been recorded\u2014with over 8,400 individual participants last year alone. The survey is weighted to compensate for sample designs and patterns of non-responses that might bias results.<\/p>\n \u201cAt the Philadelphia Water Department, we truly care about our work and we want to know what we\u2019re doing right, and what we can do better,\u201d says Philadelphia Water Department Commissioner Randy E. Hayman, Esq.<\/cite> \u201cAs a public utility aiming to keep water affordable while providing the best services possible, we need to hear from those we serve. Please take some time to share your thoughts, because your responses help us better serve you.\u201d<\/p><\/blockquote>\n Survey data has fostered a renewed dedication to ensuring Philadelphians that tap water is safe, clean, healthy, and the best water choice they can make.<\/strong><\/p>\n Customer research into drinking water behavior has led to various outcomes, including providing inspiration for public engagement initiatives<\/strong>. In previous years, data from this survey has led to the Philly Water Bar<\/a>,\u00a0Drink Philly Tap<\/a>\u00a0(a pilot project with the University of Pennsylvania and other community partners), and the\u00a0Drink More Tap<\/em><\/a>\u00a0creative campaign developed with Mural Arts Philadelphia<\/strong>.<\/p>\n Looking ahead, survey feedback will also be utilized to improve other ongoing initiatives, such as the Advanced Metering Infrastructure upgrade program.<\/a><\/p>\n Remember<\/strong>: Answers and personal information will be kept entirely confidential. The University of Pennsylvania will analyze the data and prepare a report for PWD’s internal use.<\/em><\/p>\n At the Water Department, we use your voice to inform our improvements. Everything we do is funded by water bills\u2014 so we want to make sure we\u2019re providing Philadelphians with the best possible services. For the eighth consecutive year, we\u2019re distributing our annual comprehensive customer survey \u2013 a project made possible with support from ImpactedEd […]<\/p>\n","protected":false},"author":50,"featured_media":10939,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"custom_css":"","custom_js":"","footnotes":""},"categories":[2,5],"tags":[8,23,31,44,51,61,95,109],"class_list":["post-1952","post","type-post","status-publish","format-standard","hentry","category-community","category-infrastructure","tag-announcement","tag-contest","tag-drinking-water","tag-green-infrastructure","tag-infrastructure-investment","tag-mural-arts-program","tag-stormwater","tag-water-quality","wpautop"],"acf":{"suggested":null},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/phila.gov\/blog\/2023-pwd-customer-survey-now-open\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"2023 PWD Customer Survey Now Open!","url":"http:\/\/water.phila.gov\/blog\/2023-pwd-customer-survey-now-open\/","mainEntityOfPage":{"@type":"WebPage","@id":"http:\/\/water.phila.gov\/blog\/2023-pwd-customer-survey-now-open\/"},"thumbnailUrl":"","image":{"@type":"ImageObject","url":""},"articleSection":"Community","author":[{"@type":"Person","name":"Grace Maiorano"}],"creator":["Grace Maiorano"],"publisher":{"@type":"Organization","name":"@PhillyH2O Blog","logo":""},"keywords":["announcement","contest","drinking water","green infrastructure","infrastructure investment","mural arts program","stormwater","water quality"],"dateCreated":"2023-02-08T14:39:28Z","datePublished":"2023-02-08T14:39:28Z","dateModified":"2023-02-08T14:39:28Z"},"rendered":"In addition to helping improve the Department’s services, taking the survey has an extra incentive: any Philadelphia resident (age 18 or older) who takes the survey can enter a raffle to win a $100 gift card!<\/em><\/strong><\/h5>\n
What to know:<\/h3>\n
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Your Voice Shapes Our Work<\/h3>\n
![\"\"](\"https:\/\/pwddev.wpengine.com\/wp-content\/uploads\/images\/52293431917-0da37b2f84-o-scaled.jpg\")
<\/p>\nTake the Survey Now!<\/a><\/h5>\n
Topics we evaluate include:<\/h3>\n
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Thank you for your feedback!<\/h4>\n
Please share with your Philly family, friends, and neighbors when you are done!<\/h5>\n","protected":false},"excerpt":{"rendered":"