{"id":794,"date":"2019-10-23T21:11:00","date_gmt":"2019-10-24T01:11:00","guid":{"rendered":"https:\/\/water.phila.gov\/blog\/customer-service-week-2019-recap\/"},"modified":"2022-12-03T11:38:19","modified_gmt":"2022-12-03T16:38:19","slug":"customer-service-week-2019-recap","status":"publish","type":"post","link":"https:\/\/water.phila.gov\/blog\/customer-service-week-2019-recap\/","title":{"rendered":"ICYMI the Customer Service Deep Dive"},"content":{"rendered":"

During Customer Service Week 2019, we decided to go beyond the surface of what many think of when they think of customer service. Each day from October 7 to October 11, we went out into the city and featured the employees who answer the call and help\u00a0customers every day.<\/p>\n

From the knowledgeable folks answering our hotline<\/strong> to the Field Services crews they dispatch<\/strong>, these are Water Department staff who interact with residents on a personal level. Without them, problems wouldn't get solved, questions wouldn't get answered, leaks wouldn't get fixed, and water wouldn't get turned back on.<\/p>\n

We had a lot of fun highlighting their work and sharing tips customers can use to make the most of our services, so we're sharing some of our favorites from @PhillyH2O<\/strong> social media accounts here.<\/p>\n

Enjoy!<\/strong><\/p>\n

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Customer Service Week 2019 Recap<\/h3>\n

Monday, Oct. 7: Call Center<\/h4>\n
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Here's a message from PWD Commissioner Randy Hayman on #CustomerServiceWeek<\/a>! Each day, we'll highlight a new unit and how they can help. Stay tuned to learn more pic.twitter.com\/6o3HPNRgA8<\/a><\/p>\n

\u2014 Philadelphia Water (@PhillyH2O) October 7, 2019<\/a><\/p><\/blockquote>\n