{"id":811,"date":"2020-03-16T18:27:00","date_gmt":"2020-03-16T22:27:00","guid":{"rendered":"https:\/\/water.phila.gov\/blog\/covid-19-update\/"},"modified":"2022-12-03T11:35:08","modified_gmt":"2022-12-03T16:35:08","slug":"covid-19-update","status":"publish","type":"post","link":"https:\/\/water.phila.gov\/blog\/covid-19-update\/","title":{"rendered":"Philadelphia Water Department COVID-19 Statement and Updates"},"content":{"rendered":"
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Water in Philadelphia is safe to drink and not impacted by the virus.<\/h2>\n<\/div>\n

Get the latest\u00a0updates\u00a0regarding\u00a0our pandemic safety measures\u00a0on\u00a0our COVID-19 page<\/a>.<\/strong><\/h2>\n
If you have questions, please call (215) 685-6300<\/strong> or email waterinfo@phila.gov<\/a><\/strong>.<\/h5>\n
PWD COVID-19 Statement: Spanish<\/a> <\/strong>| Chinese<\/b><\/a><\/font> | Vietnamese<\/font><\/a><\/strong><\/h5>\n

For Water Department-only updates, check our Twitter<\/a> and Facebook<\/a> feeds<\/strong>.<\/p>\n

For all other information, get updates from the Philadelphia Department of Public Health and Office of Emergency Management on the City COVID-19 page<\/a>.<\/p>\n

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“The safety of our customers and our employees is, as always, our highest priority. As we face this challenge as a city, the Water Department wants Philadelphians to know that losing access to water is one thing they won't have to worry about. We will not shut off customers<\/strong> who fall behind on payments through May 15, and we will continue to provide the critical core services that are our mission.”<\/em><\/p>\n

\u2013 Commissioner Randy Hayman<\/strong><\/cite><\/p><\/blockquote>\n

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Update: April 2, 2020<\/h3>\n

COVID-19 Site:<\/strong> As we continue to provide essential services and assess\u00a0the response to the COVID-19 emergencey, updates about how our work is impacted can be found on our COVID-19 page<\/a><\/strong>. Thank you for following PWD.<\/strong><\/p>\n

Translated Updates:\u00a0<\/b><\/p>\n

En espa\u00f1ol<\/a>\u00a0|\u00a0B\u1eb1ng ti\u1ebfng vi\u1ec7t<\/a>\u00a0|\u00a0\u4e2d\u6587<\/a><\/strong><\/p>\n<\/div>\n

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Update: March 20, 2020<\/h3>\n

Financial relief:<\/strong> As a temporary measure, all penalties and late fees for water bills are suspended until further notice for Philadelphia's residential and commercial water customers. The City of Philadelphia will continue to review this decision with guidance from the Philadelphia Department of Public Health.<\/p>\n

If you lose water:<\/strong> We are not shutting off water for nonpayment but may have to stop flow to water mains to make emergency repairs. In the event of a water main break, customers may lose water without warning. When possible, we will give residents as much time to prepare as we can. See reported breaks here: Construction Map<\/a><\/strong><\/p>\n

Construction:<\/strong> All non-emergency work is suspended. We have instructed crews to make worksites safe until construction can resume. If you think an inactive construction site is hazardous, please call (215) 685-6300 and we will investigate.<\/p>\n<\/div>\n

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Update: March 18, 2020<\/h3>\n

City services:<\/strong> See this blog post from the City of Philadelphia<\/a> to track impacts to City services.<\/p>\n

During a joint address with City of Philadelphia departments and agencies, Commissioner Hayman again stressed today that water is safe and not impacted by this virus and that no one will be shut off unless necessary for repairs.<\/p>\n

Watch the address here or see his full statement below:<\/strong><\/p>\n