{"id":87,"date":"2022-01-27T00:00:00","date_gmt":"2022-01-27T05:00:00","guid":{"rendered":"https:\/\/water.phila.gov\/blog\/cold-weather-issues-roadmap\/"},"modified":"2022-12-03T11:13:09","modified_gmt":"2022-12-03T16:13:09","slug":"cold-weather-issues-roadmap","status":"publish","type":"post","link":"https:\/\/water.phila.gov\/blog\/cold-weather-issues-roadmap\/","title":{"rendered":"It&rsquo;s Cold Out. You Have No Water. Now What?"},"content":{"rendered":"<p class=\"big\">Winter can stress pipes and water mains, leading to more leaks and breaks than we typically see during warmer weather.<strong> While we don&#39;t shut off residential accounts for non-payment in winter, broken water mains aren&#39;t the only reason you may lose water service or pressure<\/strong> during cold weather.<\/p>\n<p>Since pipes at homes can also freeze during extended cold stretches, customers often aren\u2019t sure what to do after they turn on the tap and discover there\u2019s no water.<\/p>\n<p><big>If that happens to you, see which of these situations applies:<\/big><\/p>\n<div class=\"callout accentblue-bg\">\n<h4>Main break, leaking service line, or frozen pipes?<\/h4>\n<ul>\n<li class=\"black\"><strong>You see a leak:<\/strong> Customers can protect their property and help emergency crews by contacting us at<strong> (215) 685-6300<\/strong> if there is a leak in the street. If the pipes<strong> in your basement<\/strong> are leaking, call a licensed and registered plumber. A list of approved contractors is available by selecting <a class=\"darkblue bold\" href=\"https:\/\/www.phila.gov\/li\/Pages\/FindLicensedProfessional.aspx\" target=\"_blank\" rel=\"noopener\">&#8220;Plumber Master&#8221; on the L&#038;I website drop-down menu<\/a>.<\/li>\n<li class=\"black\"><strong>No water, no visible leak:<\/strong> If your property has no water but you cannot see a leak, first ask neighbors on your block if they have water at the tap. If <strong>only you<\/strong> lost water, the pipes may be frozen and you should see the <a class=\"darkblue bold\" href=\"https:\/\/water.phila.gov\/drops\/frozen-pipes\/\" target=\"_blank\" rel=\"noopener\">tips for dealing with frozen pipes posted here<\/a>.<strong> <em>Note: <\/em><\/strong><em>PWD cannot fix frozen or burst pipes on your property. See what you&#39;re responsible for here: <a href=\"https:\/\/phillyh2o.info\/your-pipes\" target=\"_blank\" rel=\"noopener\">Customer Responsibilities: Plumbing<\/a><\/em><\/li>\n<li class=\"black\"><strong>Many properties do not have water:<\/strong> call the hotline above to see if a water main break needs to be reported. Read about how we respond to <a class=\"darkblue bold\" href=\"https:\/\/phillyh2o.info\/main-breaks\" target=\"_blank\" rel=\"noopener\">main breaks here<\/a>.<\/li>\n<li class=\"black\"><strong>Notice of Defect?<\/strong> If our investigators trace a leak to a broken service line or sewer lateral on your property, you will get a Notice of Defect. While you or your landlord must make repairs, there are options to consider before hiring a Master Plumber. Read about help you can get to make emergency repairs and options to guard yourself against bearing the full cost of a service line replacement <a class=\"darkblue bold\" href=\"https:\/\/water.phila.gov\/wp-content\/uploads\/files\/notice-of-defect.pdf\" target=\"_blank\" rel=\"noopener\">on our Notice of Defect Fact Sheet<\/a>.<\/li>\n<\/ul>\n<\/div>\n<h5><a href=\"http:\/\/phillyh2o.info\/brrr\" target=\"_blank\" rel=\"noopener\">Check out this handy guide for more winter tips <span class=\"inline-block\">and avoid cold-weather plumbing damage:<\/span><\/a><\/h5>\n<div class=\"caption\"><a href=\"http:\/\/phillyh2o.info\/brrr\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" alt=\"\" src=\"\/wp-content\/uploads\/static\/freezy.gif\" \/><\/a><\/p>\n<p>\u2191 Click the gif \u2191<\/p>\n<\/div>\n<p>If snow is in the forecast. check out our <a class=\"semibold\" href=\"https:\/\/pwddev.wpengine.com\/blog\/phila-water-snow-tips\" target=\"_blank\" rel=\"noopener\">#PHLSnow blog<\/a> for tips about shoveling, salt, and more. Customers can also see our posts on <a class=\"semibold\" href=\"https:\/\/www.facebook.com\/PhillyH2O\/\">Facebook<\/a> and <a class=\"semibold\" href=\"https:\/\/twitter.com\/PhillyH2O\">Twitter<\/a> for more recent information.<\/p>\n<hr \/>\n<h5>Stay up to date this winter:<\/h5>\n<h5 class=\"top0\"><a class=\"btn btn-lg btn-primary white bold\" href=\"https:\/\/phillyh2o.info\/signup-email\" target=\"_blank\" rel=\"noopener\">Get PWD email or text updates<\/a><\/h5>\n","protected":false},"excerpt":{"rendered":"<p>Since cold weather can impact both public water mains and privately owned plumbing, customers often aren\u2019t sure what to do when there\u2019s no water. Here are a few tips if that happens to you<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"custom_css":"","custom_js":"","footnotes":""},"categories":[5],"tags":[19,47,48,99,108],"class_list":["post-87","post","type-post","status-publish","format-standard","hentry","category-infrastructure","tag-cold-weather","tag-home-maintenance","tag-home-plumbing","tag-tips-and-how-to","tag-water-main-break","wpautop"],"acf":{"suggested":null},"parsely":{"version":"1.1.0","canonical_url":"https:\/\/phila.gov\/blog\/cold-weather-issues-roadmap\/","smart_links":{"inbound":0,"outbound":0},"traffic_boost_suggestions_count":0,"meta":{"@context":"https:\/\/schema.org","@type":"NewsArticle","headline":"It&rsquo;s Cold Out. You Have No Water. 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