Justin Martin

Video: Dec. 13 Virtual Presentation on Planned Deammonification Facility

On December 13th, the Philadelphia Water Department (PWD) hosted a virtual public presentation highlighting a planned facility adjacent to the existing Southwest Philadelphia Water Pollution Control Plant that will help improve water quality in the Delaware River.  Project background:  As part of efforts to reduce the amount of ammonia discharged to the Delaware River, PWD […]

Unpaid water bills? Don’t wait to be referred to a collection agency

To aid with financial relief during the COVID-19 pandemic, the Water Revenue Bureau (WRB) suspended all collection and other enforcement measures for overdue account balances. The Department also stopped all penalties and late fees for water bills. However, these temporary measures have expired, and we’ve resumed enforcement efforts, including referring delinquent residential accounts to collection […]

PWD Testimony and Presentation Regarding March 2023 Delaware River spill

On Thursday, June 1, Philadelphia Water Department Commissioner Randy Hayman and his leadership team joined Deputy Managing Director for the Office of Transportation and Infrastructure Mike Carroll in testifying before City Council’s Joint Environment and Transportation and Public Utilities Committee to detail the City’s response following the March 2023 spill that impacted the Delaware River […]

PWD Contact Center experiencing technical issues

The PWD Customer Contact Center is currently experiencing technical issues which are creating longer-than-usual call wait times. Our technicians are working to fix the problem. We appreciate your patience and will respond as quickly as possible once the situation is resolved. For billing or payment issues, please email wrbhelpdesk@phila.gov. We apologize for any inconvenience. Thank […]

3-inch Connections Will No Longer Be Permitted

Pipe suppliers have recently informed PWD that manufacturers are stopping production of 3″ ductile iron pipe. The decision comes as manufacturers adjust to changes in the economy and supply chain. Builders and developers often use 3″ ductile for large water service lines and fire service connections. The end of the production of this 3″ pipe […]

Water Bills Now Being Sent in White Envelopes

Due to a nationwide paper shortage, the Philadelphia Water Department will now be sending bills to water customers in white envelopes, instead of the familiar blue envelopes. The bills themselves will not change. The new white envelopes will be used until further notice. Tired of receiving paper bills? Consider switching to our online billing platform, […]

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