Water shutoff notices will be mailed out to some PWD customers starting later this month. Customers unable to pay their water bills are urged to attend one of the upcoming Utility Fair events that make filling out paperwork and forms easier.
Customers facing hardship or otherwise having trouble paying their bills may qualify for lower monthly payments and can get personalized help from assistance experts by signing up for a Utility Fair appointment at water.phila.gov/utility-fairs.
Applying for assistance now can help customers avoid losing water service and having to pay restoration fees.
Virtual Utility Fairs will be held on Wednesdays in June from 4–8 p.m. on Zoom and are by appointment only. Customers must register at water.phila.gov/utility-fairs.
An in-person Utility Fair will also take place at Community of Compassion CDC on Saturday, June 25 from 10 a.m. – 2 p.m.
New Shutoff Protections In Place
While assistance was expanded at the start of the pandemic and new protections were introduced this year on May 31, water shutoffs for past-due residential accounts will resume July 18, 2022.
The first shutoff notices will be mailed out on Monday, June 13.
Philadelphia has not shut off residential water customers for non-payment in more than two years following a moratorium established in late 2019.