Alerts, News, & Updates

Door-to-Door Water Sampling Requests Not Water Dept. Employees

The Philadelphia Water Department has received calls from residents in the Kensington neighborhood reporting notes left on doors requesting access to homes to sample tap water. This activity is not associated with the Philadelphia Water Department and customers do not have to grant access. The Philadelphia Water Department will not request access to homes for […]

Water Will Not Be Shutoff While Heat Health Emergency In Effect

Residential water shutoffs for delinquency were scheduled to resume on July 20, 2022. However, in following with the City of Philadelphia’s public health policies regarding heat emergencies, these water shutoffs will be delayed in anticipation of a Heat Health Emergency being in effect starting Thursday, July 21. Shutoffs will resume after the emergency declaration is […]

Assistance Clinics: Get Help Applying for Lower Water Bills

Beginning July 20 and running through October 26, 2022, the Philadelphia Water Department will host online assistance clinics to support customers who need one-on-one help applying for affordability programs or payment agreements. The clinics will take place on Wednesdays from 10 a.m. to 2 p.m. Customers can get help filling out paperwork and ask questions […]

Shutoffs to Resume on July 20, 2022

The City of Philadelphia has introduced a new set of shutoff policies designed to make sure that residents who cannot pay bills will still have water services. These new policies will be in effect as the City resumes residential shutoffs for delinquent accounts starting July 20, 2022, after two years of a COVID-19 pandemic moratorium […]

Latest Drinking Water Quality Report Published

The Philadelphia Water Department works around the clock to make sure that safe, high-quality drinking water is always on tap. Providing a safe, abundant, and reliable supply of water is our commitment to all of our customers, both large and small. Our latest Water Quality Report, which features data collected throughout 2021 and was published […]

4th and Hewson Large Water Main Break UPDATED

UPDATED 12:34 pm4th Street is currently closed between Norris and Berks until further notice. Seven occupied homes have been identified as having water in the basements. Cleaning companies are currently on-site pumping out these basements. Several unoccupied homes have water in the basements, and we are working with the developers to access these properties. UPDATED […]

Sign Up for Payment Assistance Before Shutoffs Start in July

Water shutoff notices will be mailed out to some PWD customers starting later this month. Customers unable to pay their water bills are urged to attend one of the upcoming Utility Fair events that make filling out paperwork and forms easier. Customers facing hardship or otherwise having trouble paying their bills may qualify for lower […]

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