2023 Customer Survey
The 2023 PWD Customer Survey is now open! Your feedback helps us improve services for everyone.
Press Release: PWD Requests Rate Change
For Immediate Release: January 25, 2023 Contacts:Mayor’s Office of Communciations: press@phila.govPhiladelphia Water Department: Brian.Rademaekers@phila.gov | (215) 380-9327 Philadelphia Water Department Requests Rate Change Rate change needed to address rising costs; City remains committed to increasing participation in assistance programs PHILADELPHIA—On January 24, 2023, the Philadelphia Water Department filed advance notice with the Philadelphia Water, Sewer and Storm Water Rate […]
3-inch Connections Will No Longer Be Permitted
Pipe suppliers have recently informed PWD that manufacturers are stopping production of 3″ ductile iron pipe. The decision comes as manufacturers adjust to changes in the economy and supply chain. Builders and developers often use 3″ ductile for large water service lines and fire service connections. The end of the production of this 3″ pipe […]
Water Bills Now Being Sent in White Envelopes
Due to a nationwide paper shortage, the Philadelphia Water Department will now be sending bills to water customers in white envelopes, instead of the familiar blue envelopes. The bills themselves will not change. The new white envelopes will be used until further notice. Tired of receiving paper bills? Consider switching to our online billing platform, […]
City Files Lawsuit Against 3M, DuPont, Other Chemical Companies for PFAS
The City of Philadelphia announced today it has filed a lawsuit against the chemical companies responsible for the presence of PFAS on City property and natural resources, including its drinking water supplies. The lawsuit is a civil action and was filed by the City’s Law Department in the Court of Common Pleas of Philadelphia County. […]
Clean Water Act at 50: Celebrate and Take Action in Philly
We’re commemorating the 50th anniversary of the Clean Water Act, which was passed in October 1972. This monumental piece of legislation and the burst of federal support for water infrastructure that followed revived polluted waterways across the United States – especially here in Philadelphia. Follow along as we honor this milestone with history, events, and […]
Update: Large Water Outage in Pennypack Woods Addressed
9:00 a.m. UPDATE: The Philadelphia Water Department is aware of a widespread water outage affecting the Pennypack Woods development. We currently have crews working to identify the issue and restore water as soon as possible. We will provide an update once water has been restored. We apologize for the service disruption. 3 p.m. UPDATE: Crews […]
Door-to-Door Water Sampling Requests Not Water Dept. Employees
The Philadelphia Water Department has received calls from residents in the Kensington neighborhood reporting notes left on doors requesting access to homes to sample tap water. This activity is not associated with the Philadelphia Water Department and customers do not have to grant access. The Philadelphia Water Department will not request access to homes for […]
New rate information effective September 2022
Your water bill supports critical infrastructure. We do not profit from rate increases. We ask for the amount needed to cover the cost of services we must provide. On September 1st, 2022, a monthly water bill for a typical residential customer increases by 6.5%.
Water Will Not Be Shutoff While Heat Health Emergency In Effect
Residential water shutoffs for delinquency were scheduled to resume on July 20, 2022. However, in following with the City of Philadelphia’s public health policies regarding heat emergencies, these water shutoffs will be delayed in anticipation of a Heat Health Emergency being in effect starting Thursday, July 21. Shutoffs will resume after the emergency declaration is […]