Announcements

Alerts, News, & Updates

3-inch Connections Will No Longer Be Permitted

Pipe suppliers have recently informed PWD that manufacturers are stopping production of 3″ ductile iron pipe. The decision comes as manufacturers adjust to changes in the economy and supply chain. Builders and developers often use 3″ ductile for large water service lines and fire service connections. The end of the production of this 3″ pipe […]

Water bills now being sent in white envelopes

Due to a nationwide paper shortage, the Philadelphia Water Department will now be sending bills to water customers in white envelopes, instead of the familiar blue envelopes. The bills themselves will not change. The new white envelopes will be used until further notice. Tired of receiving paper bills? Consider switching to our online billing platform, […]

Clean Water Act at 50: Celebrate and Take Action in Philly

We’re commemorating the 50th anniversary of the Clean Water Act, which was passed in October 1972. This monumental piece of legislation and the burst of federal support for water infrastructure that followed revived polluted waterways across the United States – especially here in Philadelphia.  Follow along as we honor this milestone with history, events, and […]

Update: Large Water Outage in Pennypack Woods Addressed

9:00 a.m. UPDATE: The Philadelphia Water Department is aware of a widespread water outage affecting the Pennypack Woods development. We currently have crews working to identify the issue and restore water as soon as possible. We will provide an update once water has been restored.  We apologize for the service disruption. 3 p.m. UPDATE: Crews […]

Door-to-Door Water Sampling Requests Not Water Dept. Employees

The Philadelphia Water Department has received calls from residents in the Kensington neighborhood reporting notes left on doors requesting access to homes to sample tap water. This activity is not associated with the Philadelphia Water Department and customers do not have to grant access. The Philadelphia Water Department will not request access to homes for […]

Water Will Not Be Shutoff While Heat Health Emergency In Effect

Residential water shutoffs for delinquency were scheduled to resume on July 20, 2022. However, in following with the City of Philadelphia’s public health policies regarding heat emergencies, these water shutoffs will be delayed in anticipation of a Heat Health Emergency being in effect starting Thursday, July 21. Shutoffs will resume after the emergency declaration is […]

Assistance Clinics: Get Help Applying for Lower Water Bills

Beginning July 20 and running through October 26, 2022, the Philadelphia Water Department will host online assistance clinics to support customers who need one-on-one help applying for affordability programs or payment agreements. The clinics will take place on Wednesdays from 10 a.m. to 2 p.m. Customers can get help filling out paperwork and ask questions […]

Shutoffs to Resume on July 20, 2022

The City of Philadelphia has introduced a new set of shutoff policies designed to make sure that residents who cannot pay bills will still have water services. These new policies will be in effect as the City resumes residential shutoffs for delinquent accounts starting July 20, 2022, after two years of a COVID-19 pandemic moratorium […]

Jump to Top