This guide has the information you need to get the most out of our services—from knowing what the pipes in your home are made of to keeping your service running and paying your bill. You’ll also find information about a variety of water customer assistance programs, our green infrastructure investments, and more.
Contents
Customer Responsibility Open PDF in new tab to “Customer Responsibility”
- Philadelphia Water Department Responsibilities Open PDF in new tab to “Philadelphia Water Department Responsibilities”
- What’s a “Notice of Defect”? Open PDF in new tab to “What’s a “Notice of Defect”?”
- Your Responsibilities Open PDF in new tab to “Your Responsibilities”
- Your Property’s Plumbing Open PDF in new tab to “Your Property’s Plumbing”
- Your Property’s Water Meter Open PDF in new tab to “Your Property’s Water Meter”
- Seasonal Tips for Your Property Open PDF in new tab to “Seasonal Tips For Your Property”
Water Quality Open PDF in new tab to “Water Quality”
- Drinking Water Quality Open PDF in new tab to “Drinking Water Quality”
- Water Quality Concerns: Taste, Odor, & Color Open PDF in new tab to “Water Quality Concerns: Taste, Odor, & Color”
- Drinking Water Quality Report Open PDF in new tab to “Drinking Water Quality Report”
- Bureau of Laboratory Services Open PDF in new tab to “Bureau of Laboratory Services”
- Lead & Home Plumbing Open PDF in new tab to “Lead & Home Plumbing”
Billing, Assistance, Shutoffs Open PDF in new tab to “Billing, Assistance, Shutoffs”
- How to Read Your Bill Open PDF in new tab to “How to Read Your Bill”
- Terms on Your Bill Open PDF in new tab to “Terms on Your Bill”
- Sample Bills Open PDF in new tab to “Sample Bills”
- Usage and Your Bill Open PDF in new tab to “Usage and Your Bill”
- Metering and Your Bill Open PDF in new tab to “Metering and Your Bill”
- Paying Your Bill Open PDF in new tab to “Paying Your Bill”
- Financial Assistance & Discounts Open PDF in new tab to “Financial Assistance & Discounts”
- Shutoff Open PDF in new tab to “Shutoff”
Water Infrastructure Open PDF in new tab to “Water Infrastructure”
- Facilities & Operations Open PDF in new tab to “Facilities & Operations”
- Water Infrastructure in Philadelphia Open PDF in new tab to “Water Infrastructure In Philadelphia”
- Service Interruptions from Breaks, Repair, & Replacement Open PDF in new tab to “Service Interruptions from Breaks, Repair, & Replacement”
- Water Construction & Capital Improvement Jobs Open PDF in new tab to “Water Construction & Capital Improvement Jobs”
- Replacing Supply & Service Lines During Main Replacement Open PDF in new tab to “Replacing Supply & Service Lines During Main Replacement”