Rates, Regulations, & Responsibilities

Learn how rates are set, the policies and regulations governing terms of service and what your responsibilities are as a customer.


As the cost of water utility services rise steadily across the country, PWD works hard to deliver safe, clean drinking water to you in a cost-effective manner.


PWD regulations define the terms of services provided by the department. These include customer rights and responsibilities, guidelines for making connections to PWD infrastructure, and departmental policies.

Customer Responsibilities

Once drinking water leaves the PWD water main in the street, keeping the water flowing becomes the customer’s responsibility.

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