Contact Us

Water Emergency Hotline: (215) 685-6300

24 hours a day, 7 days a week

General Inquiries

Phone: (215) 685-6300
8:00 a.m. – 5:00 p.m.
Email: waterinfo@phila.gov

Billing & Account Questions

Water Revenue Bureau
(215) 685-6300
8:00 a.m. – 5:00 p.m.
wrbhelpdesk@phila.gov

Send us a message

This form is NOT for emergency use. For water emergencies, please call the hotline number in the yellow box above.

Other Phone Numbers

Stormwater Billing Information

(215) 685-6300

Industrial Waste Unit

Phone: (215) 685-6236
Fax: (215) 685-6232

Media Inquiries and Public Relations

(215) 380-9327

Employment Information

(215) 686-0880


Water Bill Payments

Please send all bill payments to this address:

Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496

Mailing Address

Please note: Do not send bill payments to this address.

Philadelphia Water Department
1101 Market Street, 5th Floor
Philadelphia, PA 19107

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