Alerts, News, & Updates

Press Release: State Grant Program Returns for One Month and May Offer Customers Up to $5,000 for Past-Due Water Bills

For Immediate Release: July 11, 2023 State Grant Program Returns for One Month and May Offer Customers Up to $5,000 for Past-Due Water Bills The LIHWAP grant program has reopened and will accept applications through August 11, 2023. PHILADELPHIA, PA– The Low-Income Household Water Assistance Program (LIHWAP), administered by the Pennsylvania Department of Human Services, is re-opening today, July 10, 2023, and may provide up […]

UPDATED Water Dept. Investigating West. Phila. Water Outages

UPDATE: The Philadelphia Water Department has issued a boiled water notice for areas impacted by the outage. Please read here. We are aware of reports of widespread water outages in parts of West Philadelphia. We are working to restore water as quickly as possible. Our emergency line is currently experiencing high call volume. Updates will […]

PWD Testimony and Presentation Regarding March 2023 Delaware River spill

On Thursday, June 1, Philadelphia Water Department Commissioner Randy Hayman and his leadership team joined Deputy Managing Director for the Office of Transportation and Infrastructure Mike Carroll in testifying before City Council’s Joint Environment and Transportation and Public Utilities Committee to detail the City’s response following the March 2023 spill that impacted the Delaware River […]

Enter the Phila. Spokesdog Contest by May 31

Philly, help us put dog poop in its proper place and promote clean waterways in our city! Show us how you #ScoopThePoop and your dog could have a chance to be the next #SpokesdogPHL for the Philadelphia Water Department. The winner and their dog will have a photo shoot at the Fairmount Water Works, and […]

PWD Contact Center experiencing technical issues

The PWD Customer Contact Center is currently experiencing technical issues which are creating longer-than-usual call wait times. Our technicians are working to fix the problem. We appreciate your patience and will respond as quickly as possible once the situation is resolved. For billing or payment issues, please email We apologize for any inconvenience. Thank […]

Updated 6/2: PWD Response to Bristol Township Chemical Spill

The Philadelphia Water Department (PWD) was first alerted of a chemical spill on a Delaware River tributary in Bristol Township, Bucks County, on Saturday, March 25, 2023. From March 25 through April 4, our water quality experts collected over 200 samples in response. No chemicals of concern from the Bristol Township spill were detected in any of the 200-plus samples collected by PWD and analyzed by independent, accredited laboratories, confirming that Philadelphia’s drinking water was not impacted by the chemical spill.

PWD Monitoring Non-Hazardous Green Tracing Dye Spill in Montco

The Philadelphia Water Dept. is monitoring a spill of a non-hazardous green tracing dye in a Montgomery Co. tributary of Tacony Creek that was reported to the Pa. Dept. of Environmental Protection this morning, Friday, March 24, 2023. PWD reported the incident to the Delaware Valley Early Warning System to alert water users in the […]

Philadelphia Water Dept. Issues Statement on EPA PFAS Proposal

For Immediate Release: March 24, 2023 Contact: | (215) 380-9327 Philadelphia Water Dept. Statement on Proposed PFAS Regulations PHILADELPHIA – On March 14, 2023 the U.S. Environmental Protection Agency announced proposed national primary drinking water regulations for certain PFAS compounds. These proposed regulations include a maximum contaminant level (MCL) of four parts per trillion […]

Jump to Top