Bill Features

Don’t get a paper bill anymore? No worries! You can find all the info featured in the bill inserts right here.

Proposed Changes in Water, Sewer, and Stormwater Rates and Charges

On January 15, 2021, the Philadelphia Water Department filed an Advance Notice with City Council and the Philadelphia Water, Sewer, and Storm Water Rate Board of the Department’s intent to propose an increase in water, sewer, and stormwater rates effective September 1, 2021. The proposal is subject to the review and authorization of the Rate […]

(5th Annual) 2020 Customer Survey

2020 Customer Survey

How long does the survey take? Less than 5 minutes. Who will see my answers? Your answers and your identity will be kept completely confidential. No one but researchers at the University of Pennsylvania will ever see your responses. All responses and contact information will be kept completely confidential. What will happen with the surveys? […]

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