2023 Customer Survey
The 2023 PWD Customer Survey is now open! Your feedback helps us improve services for everyone.
Your Voice, Your Vote!
¡Tu voz, tu voto!
您的意見， 您的投票!
New rate information effective September 2022
Your water bill supports critical infrastructure. We do not profit from rate increases. We ask for the amount needed to cover the cost of services we must provide. On September 1st, 2022, a monthly water bill for a typical residential customer increases by 6.5%.
Avoid Water Shutoffs in 2022
Shutoffs for unpaid bills have resumed, after over two years of delays. Take care of your outstanding bill now, before it grows higher than you can pay!
“Untangle” your Home’s Title
Learn what it means to have a “tangled title”, why and how to “untangle” it, and how to prevent it for your heirs.
2022 Customer Survey
The 2022 PWD Customer Survey is now closed! Your feedback helps us improve services for everyone.
Storm Drains: Ins & Outs (2021)
Sewers work best when drains are clear! Fall leaves and litter blocking them can lead to flooding. Learn more…
Rate Changes Effective September 2021
We are a public, not-for-profit utility. Our revenue is determined by rates and collected through water bills. Your monthly bill supports essential services and water infrastructure.
POOL: A History of Social Segregation
An inspiring new exhibition opens March 22, 2022 at the Fairmount Water Works explores the connection between water, social justice and public health.
Philadelphia’s Plastic Bag Ban
Single-use plastic bags are a major source of litter and pollution in Philadelphia – and are banned, effective October 1.