For the fourth year, the Philadelphia Water Department is conducting a comprehensive customer satisfaction survey to collect feedback on a range of services.
Residents and customers who take the five-minute survey at www.pwdsurvey.com will automatically take part in a raffle for $100 gift cards. The survey can also be accessed by texting @water to 39242.
“As a department, we work tirelessly to protect our waterways, manage stormwater and ensure that our customers have around-the-clock access to top-quality water,” says Commissioner Debra McCarty. “We know that delivering these essential services is incredibly important to the health of our city, and the goal of this survey is to check in with our customers to better understand how the work we do is being perceived and what we can do to improve.”
The 2019 Customer Feedback Survey, made possible through a partnership with the University of Pennsylvania, measures public opinion and allows the department to gauge what people in Philadelphia think about PWD and the services it provides.