Due to ongoing economic hardship created by the COVID-19 pandemic:

  • We will not shut off customers unable to pay water bills until April 1st, 2021. 
  • Penalties and fees on delinquent accounts are waived until further notice.

However, your past-due total will continue to grow with each missed payment. Don’t wait until you have a big debt and shutoffs resume this spring. Call (215) 685-6300 or go to our assistance page page right away to learn about:

  • Discounted rates through assistance programs, now available to more people than ever
  • New and expanded payment agreement options with lower down payments and extended repayment periods of up to five years
  • Debt forgiveness for those who qualify

See options for help paying water bills here.