Customers, elected officials, and the Water Rate Board were recently informed that we need to raise the rates charged for our services. Increased rates will ensure we have the resources needed to better maintain one of the oldest water systems in the country.
As part of a rate-setting process that puts a priority on transparency, we are holding official Public Input Hearings across the city.
These hearings are held with the Water Rate Board, an independent five-member board created by voters to oversee rate changes. For new rates to be set, the department must show the board that the increase is justified.
Any testimony made by residents at hearings will become part of the public record.