The City of Philadelphia has introduced a new set of shutoff policies designed to make sure that residents who cannot pay bills will still have water services.

These new policies will be in effect as the City resumes residential shutoffs for delinquent accounts starting July 20, 2022, after two years of a COVID-19 pandemic moratorium on residential shutoffs.

Any customer who is behind on their bill or concerned about making payments should call (215) 685-6300 or go to to learn about the many options for avoiding shutoff, including grants and programs that provide more affordable water bills every month.

Learn more about the new shutoff policies and affordability programs on the City’s blog.