To aid with financial relief during the COVID-19 pandemic, the Water Revenue Bureau (WRB) suspended all collection and other enforcement measures for overdue account balances.
The Department also stopped all penalties and late fees for water bills.
However, these temporary measures have expired, and we’ve resumed enforcement efforts, including referring delinquent residential accounts to collection agencies.
We began transferring residential accounts with more than $250 in unpaid bills to collection agencies in early October.
The City uses these three agencies to help collect tax and water bill debts on its behalf:
Keep an eye on your mailbox as you may receive a collection letter from one of them if you owe more than $250 in past due water bills.
Having trouble paying your bill? Get help now →