During Customer Service Week 2019, we decided to go beyond the surface of what many think of when they think of customer service. Each day from October 7 to October 11, we went out into the city and featured the employees who answer the call and help customers every day.
From the knowledgeable folks answering our hotline to the Field Services crews they dispatch, these are Water Department staff who interact with residents on a personal level. Without them, problems wouldn't get solved, questions wouldn't get answered, leaks wouldn't get fixed, and water wouldn't get turned back on.
We had a lot of fun highlighting their work and sharing tips customers can use to make the most of our services, so we're sharing some of our favorites from @PhillyH2O social media accounts here.
Enjoy!
Customer Service Week 2019 Recap
Monday, Oct. 7: Call Center
Here's a message from PWD Commissioner Randy Hayman on #CustomerServiceWeek! Each day, we'll highlight a new unit and how they can help. Stay tuned to learn more pic.twitter.com/6o3HPNRgA8
Lance Johnson follows up on customer reports about clogged inlets and uses a truck with a giant claw to remove trash and debris. So…we had to ask: has he tried his skills with the arcade claw? Answer and #PhillyH2OTips in our latest #CSWeek2019 post! ➡️https://t.co/jXVXKmh4JApic.twitter.com/KhuswL9ulg
As long as we've had sewers, we've depended on “sewer crawlers” to keep them safe and working. Here's a 1968 ad for one of the hardest job in Philly. Check out previous #CustomerServiceWeek posts. And to the dedicated PWD crew members …. we thank you #FBFpic.twitter.com/dNZnamjFnm
Join us during National Customer Service Week (Oct. 7-11) as we highlight the work of PWD customer service employees who interact with City residents daily and provide tips f...
You may see these crews providing customer service on your block. Get details on three specialized tasks they perform and tips on getting help with a clogged drain that's caus...
