During Customer Service Week 2019, we decided to go beyond the surface of what many think of when they think of customer service. Each day from October 7 to October 11, we went out into the city and featured the employees who answer the call and help customers every day.

From the knowledgeable folks answering our hotline to the Field Services crews they dispatch, these are Water Department staff who interact with residents on a personal level. Without them, problems wouldn't get solved, questions wouldn't get answered, leaks wouldn't get fixed, and water wouldn't get turned back on.

We had a lot of fun highlighting their work and sharing tips customers can use to make the most of our services, so we're sharing some of our favorites from @PhillyH2O social media accounts here.


Customer Service Week 2019 Recap

Monday, Oct. 7: Call Center

Tuesday, Oct. 8: Customer Field Services

Wednesday, Oct. 9 Inlet Crews

Thursday, Oct. 10 Meter Shop and West Philly Utility Fair

Friday, Oct. 11: Sewer Maintenance & Flashback Friday

For more photos and highlights, check out our Instagram, Twitter, and Facebook accounts!