Shutoffs for unpaid bills were delayed for two years but will resume next week, beginning July 20, 2022.
Don't wait until you lose water: a shutoff will cost you more money. Visits from PWD shutoff crews and water restoration can add hundreds of dollars in additional charges to your bill.
To help customers avoid shutoff and get more manageable bills for their situation, we are hosting online weekly assistance sessions to support customers who need one-on-one help applying for affordability programs or payment agreements.
Appointments start July 20 and run through October 26, 2022. You must schedule your session, because you will work directly with one of our customer assistance experts to complete your application.
The one-on-one sessions are taking place on Wednesdays from 10 a.m. to 2 p.m.
Customers can get help filling out paperwork and ask questions about options like the Tiered Assistance Program (TAP), which can provide more affordable monthly bills based on household income and other factors. TAP can also help customers eliminate debt from old bills and prevent shutoffs.