At PWD, we’re always working on ways to better serve you, our customers. We’ve heard that many customers would prefer to be able to get in touch with us online, rather than calling or emailing, so we’re giving it a try!
Our agents can help you:
- Reset your MyPhillyWaterBill password
- Recall your security questions
- Unlock your account
- Manage paperless billing
Please note: You cannot make payments or submit bank account or credit card information via chat.
Chat is not for emergencies
For water emergencies, call (215) 685-6300 24/7.