That’s a wrap on Customer Service Week 2026! Customer service is a big, important part of the work that PWD does, and PWD’s customer service representatives take great pride in their jobs and the impact their roles have on life in Philadelphia.
Check out this compilation of some of our favorite moments with our six PWD interviewees as they share their thoughts about customer service.
We had a lot of fun highlighting their work, so we're sharing some of our favorites from @PhillyH2O social media accounts here.
Last summer, the Philadelphia Water Department (PWD) – in partnership with ImpactED at the University of Pennsylvania – conducted the 10th annual PWD customer survey. The ...
Join us during National Customer Service Week (Oct. 7-11) as we highlight the work of PWD customer service employees who interact with City residents daily and provide tips f...