@Philly H2O Blog

All posts tagged: Working with Water

2026 Customer Service Week Wrap-Up: Meet some of the PWD staff and learn what customer service means to them
October 20, 2026  |  Ka'Neisha Davis & Kyle Heflinger

That’s a wrap on Customer Service Week 2026! Customer service is a big, important part of the work that PWD does, and PWD’s customer service representatives take great pride in their jobs and the impact their roles have on life in Philadelphia. Check out this compilation of some of our favorite moments with our six […]

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Water Women: We may not all wear capes, but the women of PWD are all heroes to us
March 31, 2025  |  Michelle Bailey

Closing out Women’s History Month, meet Barbara, René and Amy: three women working at PWD, making a difference everyday and doing extraordinary things in their careers. Barbara Pickett 11 years at PWD Engineering Supervisor Collector Systems Engineering Unit What is something that people would find interesting about the job that you do at PWD? My […]

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What Black History Month Means at PWD
February 21, 2025  |  Michelle Bailey

We have the pleasure of featuring four Philadelphia Water Department employees for Black History Month. We asked them to share their stories about working at PWD, things they have learned during their careers, and what Black History means to them.

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