We’re listening: What PWD's customers told the Contact Center, and what we're doing about it
June 29, 2026
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Kinya Kirby, Contact Center Manager
When customers call us, they’re often dealing with something urgent: a high bill, a water issue, or a service concern. That moment matters – and so does how we respond.
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What do the Service Line Material Letters and Map mean for you?: The story of crafting and sharing lead plumbing communications in Philadelphia
January 5, 2026
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Grace Maiorano & Rick Orlosky
In December, you may have received a letter from us, sharing information about the material of your property’s water service line. Though our tap water remains safe to drink, it may feel confusing – and even alarming – to receive this notification in the mail. Here’s the story behind these federally required communications.
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Native American Heritage Day: The traditional territory of the Lenni-Lenape, called Lenapehoking, covers the Delaware River watershed.
November 25, 2022
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Brian Rademaekers
A new art project explores our watershed in a way that acknowledges the original stewards of these rivers and streams – the Lenni-Lenape.
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Surfing in Africa and the Diaspora: As we await the POOL opening, check out excerpts from the exhibit’s magazine.
February 16, 2022
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Public Affairs
As we await the re-opening of “POOL: A Social History of Segregation” at the Fairmount Water Works, here is a sample of ‘Surfing in the African Diaspora,’ in which Dr. Kevin Dawson cuts against the standard origin story of surfing to highlight fascinating roots along Africa’s Atlantic coast.
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Green City, Clean Waters: A Celebration to Remember
December 3, 2021
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Public Affairs
More than 250 ‘green’ enthusiasts of all ages convened in Olde Kensington last month to celebrate the 10th anniversary of Green City, Clean Waters.
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School District Named 2021 Stormwater Pioneer: Green stormwater infrastructure at 13 public schools recognized
November 4, 2021
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Grace Maiorano
This year, we are honored to award the 2021 Stormwater Pioneers Award to the School District of Philadelphia. We are celebrating 13 public schools with grant-funded green infrastructure projects. These schools have demonstrated exceptional commitment to maintenance, education, and community engagement around green stormwater infrastructure.
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Source Water Protection Week: Highlighting important work of protecting waterways we depend on
September 28, 2021
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Brian Rademaekers
New campaign highlights the important work of protecting the waterways we depend on.
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Green City, Clean Waters: Supporting You & Your Neighbors
June 1, 2021
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Public Affairs
In continuing to celebrate 10 years of Green City, Clean Waters ‘In The Community,’ it’s pivotal we spotlight residents who contribute to the reduction of local waterway pollution — even in their own backyards.
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Apprenticeship Spotlight: Johanna Lopez-Lacayo: Bringing Philly’s Women and Girls into Science and Engineering
May 6, 2021
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PWD Human Resources Team
This Girls High School grad is turning her passion for Green City, Clean Waters into a career as the first female apprentice to become a full-time PWD Civil Servant.
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Black History Month 2021: What It Means to Have a Hero on Your Block
February 2, 2021
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Randy E. Hayman, Philadelphia Water Department Commissioner
Commissioner Hayman reflects on a neighborhood role model who broke barriers in Black history – and made his childhood dreams and aspirations feel truly attainable.
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