The Philadelphia Water Department (PWD) has just launched a new online map showing our records of water service line materials for every property in Philadelphia. While this new map is mandated by federal law, we are working to make this new tool as useful as possible for our customers. The new laws apply to every […]
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Check your bill now to make sure you aren’t getting a meter read that doesn’t reflect your monthly use.
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Since cold weather can impact both public water mains and privately owned plumbing, customers often aren’t sure what to do when there’s no water. Here are a few tips if that happens to you
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PWD educator Dottie Baumgarten shows what makes toilet paper the only thing to flush.
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A surge in wipes could be bad news for residents trying to avoid big expenses like major plumbing repairs.
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Join us during National Customer Service Week (Oct. 7-11) as we highlight the work of PWD customer service employees who interact with City residents daily and provide tips for getting help.
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Do you have unpaid water bills that piled up over the winter? There are some important things you need to know. Don’t risk losing water at your home and having to deal with all the headaches and fees that will bring. The best way to avoid a shutoff is simple: get in touch with us!
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While we’re usually busy dealing with that wetter form of snow (rain!), the white stuff comes with a special set of challenges and risks—for Philadelphia Water Department infrastructure, our crews out on the streets, and for our customers.
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We ramped up our response to cold-weather main breaks. Property owners can prep for a deep freeze too by protecting their plumbing and learning how to spot frozen pipes vs. main breaks.
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Do you know where your home water meter is and how it works? It might be tucked away in the basement, but it plays an import role in our water system. Knowing how to get the most out your meter can help you avoid a large, unexpected bill caused by a running toilet or other hard-to-notice leaks.
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