Customer Service – @PhillyH2O Blog

2026 Customer Service Week Wrap-Up: Meet some of the PWD staff and learn what customer service means to them

October 20, 2026 | Ka'Neisha Davis & Kyle Heflinger

That’s a wrap on Customer Service Week 2026! Customer service is a big, important part of the work that PWD does, and PWD’s customer service representatives take great pride in their jobs and the impact their roles have on life in Philadelphia. Check out this compilation of some of our favorite moments with our six […]

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We’re listening: What PWD's customers told the Contact Center, and what we're doing about it

June 29, 2026 | Kinya Kirby, Contact Center Manager

When customers call us, they’re often dealing with something urgent: a high bill, a water issue, or a service concern. That moment matters – and so does how we respond.

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PWD 2025 Customer Survey Results – What You Said About Us: What's the same, what's new, and what's next?

April 17, 2026 | ImpactED & PWD Staff

a PWD customer service representative wearing a bright blue hijab gestures while talking with several people in front of a boxy red-brown building with a large garage door open

Last summer, the Philadelphia Water Department (PWD) – in partnership with ImpactED at the University of Pennsylvania – conducted the 10th annual PWD customer survey. The survey explored Philadelphia residents’ attitudes, knowledge, and behaviors around our core services.

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What a Decade of Surveying Residents Taught us about Water and Trust in Philadelphia: 2025 Survey open now!

June 30, 2025 | ImpactED at the University of Penn

For nearly a decade, the Philadelphia Water Department (PWD) has been asking a simple but essential question: What do residents think about their water service? Every year since 2016, in partnership with ImpactED at the University of Pennsylvania, PWD has surveyed thousands of Philadelphians — from every zip code and neighborhood — to learn how […]

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What Black History Month Means at PWD

February 21, 2025 | Michelle Bailey

We have the pleasure of featuring four Philadelphia Water Department employees for Black History Month. We asked them to share their stories about working at PWD, things they have learned during their careers, and what Black History means to them.

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Give Us Feedback for a Chance to Win $100!: 2021 Customer Survey Open for a Limited Time Closed, but will be back next year!

February 1, 2021 | Public Affairs

If we could be doing something better, we want to know about it. If we’re doing something that you love — we want to hear about that, too. Everything we do is funded by your water bill, so we want to make sure we’re providing you with the best services possible.

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@Philly H₂O Blog

All posts tagged: Customer Service

2026 Customer Service Week Wrap-Up: Meet some of the PWD staff and learn what customer service means to them

October 20, 2026 | Ka'Neisha Davis & Kyle Heflinger

We’re listening: What PWD's customers told the Contact Center, and what we're doing about it

June 29, 2026 | Kinya Kirby, Contact Center Manager