Water Emergency Hotline: (215) 685-6300
24 hours a day, 7 days a week
General Inquiries
Phone: (215) 685-6300
8:00 a.m. – 5:00 p.m.
Email: waterinfo@phila.gov
Billing & Account Questions
Water Revenue Bureau
(215) 685-6300
8:00 a.m. – 5:00 p.m.
wrbhelpdesk@phila.gov
Send us a message
This form is NOT for emergency use. For water emergencies, please call the hotline number in the yellow box above.
Other Phone Numbers
Stormwater Billing Information
(215) 685-6300
Industrial Waste Unit
Phone: (215) 685-6236
Fax: (215) 685-6232
Media Inquiries and Public Relations
(215) 380-9327
Employment Information
(215) 686-0880
Water Bill Payments
Please send all bill payments to this address:
Water Revenue Bureau
P.O. Box 41496
Philadelphia, PA 19101-1496
Mailing Address
Please note: Do not send bill payments to this address.
Philadelphia Water Department
1101 Market Street, 5th Floor
Philadelphia, PA 19107