This guide has the information you need to get the most out of our services—from knowing what the pipes in your home are made of to keeping your service running and paying your bill. You’ll also find information about a variety of water customer assistance programs, our green infrastructure investments, and more.
Contents
Customer Responsibility Open PDF in new tab to “Customer Responsibility”
- Philadelphia Water Department Responsibilities Open PDF in new tab to “Philadelphia Water Department Responsibilities”
- What’s a “Notice of Defect”? Open PDF in new tab to “What’s a “Notice of Defect”?”
- Your Responsibilities Open PDF in new tab to “Your Responsibilities”
- Your Property’s Plumbing Open PDF in new tab to “Your Property’s Plumbing”
- Your Property’s Water Meter Open PDF in new tab to “Your Property’s Water Meter”
- 3 Tips for Everyone Open PDF in new tab to “Seasonal Tips For Your Property”
- Seasonal Tips Open PDF in new tab to “Seasonal Tips For Your Property”
Water Quality Open PDF in new tab to “Water Quality”
- Drinking Water Quality Open PDF in new tab to “Drinking Water Quality”
- Water Quality Concerns: Taste, Odor, & Color Open PDF in new tab to “Water Quality Concerns: Taste, Odor, & Color”
- Drinking Water Quality Report Open PDF in new tab to “Drinking Water Quality Report”
- Bureau of Laboratory Services Open PDF in new tab to “Bureau of Laboratory Services”
- Lead Plumbing & Water Quality Open PDF in new tab to “Lead & Home Plumbing”
Billing, Assistance, Shutoffs Open PDF in new tab to “Billing, Assistance, Shutoffs”
- How to Read Your Bill Open PDF in new tab to “How to Read Your Bill”
- Terms on Your Bill Open PDF in new tab to “Terms on Your Bill”
- Sample Bills Open PDF in new tab to “Sample Bills”
- Usage and Your Bill Open PDF in new tab to “Usage and Your Bill”
- Metering and Your Bill Open PDF in new tab to “Metering and Your Bill”
- How & Where to Pay Your Bill Open PDF in new tab to “Paying Your Bill”
- Financial Assistance Open PDF in new tab to “Financial Assistance & Discounts”
- Shutoffs Open PDF in new tab to “Shutoff”
Water Infrastructure Open PDF in new tab to “Water Infrastructure”
- Our Facilities Open PDF in new tab to “Facilities & Operations”
- Our Operations Open PDF in new tab to “Facilities & Operations”
- Service Interruptions from Breaks, Repairs, & Replacements Open PDF in new tab to “Service Interruptions from Breaks, Repair, & Replacement”
- Water Construction and Long Term Improvements Open PDF in new tab to “Water Construction & Capital Improvement Jobs”
- Replacing Supply & Service Lines During Main Replacement Open PDF in new tab to “Replacing Supply & Service Lines During Main Replacement”