About Us

Whether providing safe water for residents to drink, supplying water for industries to manufacture goods, or protecting the region’s water resources, serving our customers with quality has been our commitment throughout our nearly 200-year history.

Contact Us

General Inquiries Phone: (215) 685-6300 8:00 a.m. – 5:00 p.m. Email: waterinfo@phila.gov Billing & Account Questions Water Revenue Bureau (215) 685-6300 8:00 a.m. – 5:00 p.m. wrbhelpdesk@phila.gov

Regulatory Reporting

Our job involves collaborating with other government agencies and cooperators.  In an effort to share information with these parties, the documents and data provided here are intended for an audience seeking technical and scientific information.

Watershed Plans & Reports

PWD has created or collaborated with watershed stakeholders to create several assessment and planning documents for our watersheds. These documents range from detailed characterization reports summarizing technical information to more holistic conservation plans intended to enhance quality of life for residents in our watersheds.

CSO Long Term Control Plan

The EPA requires municipalities to create a CSO Long Term Control Plan (LTCP) to develop and evaluate a range of CSO control alternatives to meet water quality standards. In most cases this requires better maintenance and management of stormwater. Part of our plan includes studying our combined sewer systems, rivers and streams. This means we […]

About PWD

The Philadelphia Water Department (PWD) supplies drinking water, wastewater, and stormwater services to customers within the City of Philadelphia. The Department also has one wholesale water contract and 10 wholesale wastewater contracts with entities outside the City. PWD maintains a network of more than 3,100 miles of water mains, 3,700 miles of sewers, six treatment […]

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