Wastewater
PWD manages and treats Philadelphia wastewater, which includes the upkeep of more than 3,000 miles of sewer. We use a system of combined sewers in approximately half of the city’s neighborhoods and a separate sewer system in the other half. Combined Sewer System In areas with combined sewers, a single pipe carries both stormwater from […]
Customer Responsibilities
Once drinking water leaves the PWD water main in the street, its safe delivery becomes the customer’s responsibility.
Regulations
Philadelphia Water Department regulations define the terms of services provided by the department. These include customer rights and responsibilities, guidelines for making connections to PWD infrastructure, and policies that guide the delivery of continued, high-quality service. Revised July 1, 2022
Rates
The rates PWD charges our customers are determined through a transparent process of public hearings by the Philadelphia Water, Sewer, and Storm Water Rate Board. Effective September 1, 2023
Important Information for Homeowners Following Lead Service Line Replacement
Following lead service line replacement, small pieces of lead from your service pipe may have entered the pipes in your house. That may lead to high levels of lead in the water you use to cook and drink for up to three months.
Lead and Drinking Water
In Philadelphia, the drinking water delivered to your home meets or exceeds state and federal water quality standards. When high lead levels are found in tap water, the lead comes from plumbing on the customer’s property. Customers should check their homes for lead plumbing. If a lead service line or other lead plumbing is found, […]
Main Breaks
What to expect if a water main breaks nearby Main breaks can cause a loss of water pressure, or even temporary loss of service, as the main is shut down to isolate the emergency. Affected customers are notified as soon as possible, usually with a door hanger on the front door of the property. Most […]