Water Utility

The Philadelphia Water Department (PWD) serves the Greater Philadelphia region by providing integrated water, wastewater and stormwater services.

Wastewater

PWD manages and treats Philadelphia wastewater, which includes the upkeep of more than 3,000 miles of sewer. We use a system of combined sewers in approximately half of the city’s neighborhoods and a separate sewer system in the other half. Combined Sewer System In areas with combined sewers, a single pipe carries both stormwater from […]

Customer Responsibilities

Once drinking water leaves the PWD water main in the street, its safe delivery becomes the customer’s responsibility.

Regulations

Philadelphia Water Department regulations define the terms of services provided by the department. These include customer rights and responsibilities, guidelines for making connections to PWD infrastructure, and policies that guide the delivery of continued, high-quality service. Revised August 27, 2021

Rates

The rates PWD charges our customers are determined through a transparent process of public hearings by the Philadelphia Water, Sewer, and Storm Water Rate Board. Effective September 1, 2021

Lead and Drinking Water

In Philadelphia, the drinking water delivered to your home meets or exceeds state and federal water quality standards. When high lead levels are found in tap water, the lead comes from plumbing on the customer’s property. Customers should check their homes for lead plumbing. If a lead service line or other lead plumbing is found, […]

Main Breaks

Under our feet are thousands of miles of pipe that bring water to our homes. Philadelphia is an old city, so we manage old infrastructure; some of our water mains were first installed in the 1800s. PWD inspects and maintains 3,200 miles of shared water mains and relies on building owners for maintenance of their […]

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