Getting feedback about meter upgrades: What we’ve learned from more than 9,500 customer surveys about the citywide meter upgrade project.
October 29, 2025 | Herbie Hickmott
More than 9,500 customers shared their experience receiving water meter upgrades. Here’s what we heard… When the Philadelphia Water Department (PWD) started planning upgrades to customer water meters, we knew there was a lot to learn. I’ve been involved in the Advanced Metering Infrastructure (AMI)* project since mid-2019. I helped craft the customer-facing communications experience. […]
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