Alerts, News, & Updates
On Monday, March 28, 2022, at 1:00 p.m., the Philadelphia Revenue and Water Departments will hold a Public Hearing to provide an opportunity for public comment on AMENDMENTS TO THE PHILADELPHIA WATER DEPARTMENT REGULATIONS: CHAPTER 2 SECTIONS 206.1 (DEFINITIONS) AND 206.7 (EARNED FORGIVENESS). This hearing will be held virtually. The public is invited to participate. […]
With water shutoffs set to resume after a two-year pause, #UtilityFairsPHL brings utilities together for a series of virtual assistance fairs.
On February 25, 2022, the Philadelphia Water Department filed the Formal Notice of its Special Rate Proceeding with the Philadelphia Water, Sewer and Storm Water Rate Board for reconciliation of approved FY 2023 rates and charges. The above rates and charges were previously authorized as a part of the Settlement of the 2021 general rate […]
On February 25, 2022, the Philadelphia Water Department (Department or PWD) filed the Formal Notice of its Special Rate Proceeding with the Philadelphia Water, Sewer and Storm Water Rate Board (Rate Board or Board) for reconciliation of approved FY 2023 rates and charges.
The City of Philadelphia is again extending a freeze on shutoffs for residential customers, protecting delinquent account holders from losing water services until June 30, 2022. Shutoffs for residential customers who have not paid water bills will now resume on July 1, 2022. The extension is designed to provide additional time to apply for assistance. Customers […]
The Philadelphia Water Department is responding to a break on a large water main at the intersection of 56th Street and Springfield Avenue. Customers in the surrounding area of Southwest Philadelphia may be impacted. Impacted customers will experience reduced pressure. As the break is isolated, pressure will be restored. Read more information about water main breaks […]
With water shutoffs set to resume after a two-year pause, #UtilityFairsPHL brings utilities together for a series of virtual assistance fairs in February and March.
Want to take control of your water bills? Find out if you can get lower monthly bills and what other help you may qualify for at virtual Utility Fairs hosted by PWD, Philadelphia Gas Works, and PECO. Appointments will be held on Zoom on Wednesday nights and select Saturdays in February and March. Customers can […]
The 2022 PWD Customer Survey is now closed! Your feedback helps us improve services for everyone.
Cold winter temperatures like those seen locally in recent weeks can stress infrastructure, and the Philadelphia Water Department is currently experiencing an increase in water main breaks and leak investigations. During winter months, we strive to increase staffing of crews that investigate and repair leaks and main breaks. Emergency crews are responding as quickly as […]