Infrastructure

Do you have unpaid water bills that piled up over the winter? There are some important things you need to know. Don't risk losing water at your home and having to deal with all the headaches and fees that will bring. The best way to avoid a shutoff is simple: get in touch with us!...

As part of ongoing efforts to improve our work and better understand your needs, we are conducting a comprehensive survey just for our customers. By participating, you can provide valuable input on PWD services and let your voice be heard....

While we’re usually busy dealing with that wetter form of snow (rain!), the white stuff comes with a special set of challenges and risks—for Philadelphia Water Department infrastructure, our crews out on the streets, and for our customers....

Since cold weather can impact both public water mains and privately owned plumbing, customers often aren’t sure what to do when there’s no water. Here are a few tips if that happens to you...

We ramped up our response to cold-weather main breaks. Property owners can prep for a deep freeze too by protecting their plumbing and learning how to spot frozen pipes vs. main breaks....

Since people are on the hunt for holiday steals, we thought this would be a good time to tell you what a great deal Philly residents can get on rain gardens, one the most cost-effective tools for residential sustainable stormwater management, throughout the year. This is no Cyber Monday deal, but now really is the ideal time to start your rain garden by taking one of our free workshops!...

All deicers can be harmful to our water supply, the environment, and even pets when overused. So, what to do?...

After months of public and technical hearings that allow Philadelphia to transparently set rates for the water, sewer and stormwater services we provide, our customers will see changes on their September bills. The independent Water Rate Board officially approved new rates in July for the next two years....

On July 3, a 48-inch transmission main, which supplies water to a large section of South Philadelphia and Center City, broke at Juniper and Sansom streets at around 4 a.m. Check back here for updates as Water Department crews work to restore service and make repairs....

Based on data collected by our Bureau of Laboratory Services throughout 2017, the annual report details test results showing that Philadelphia’s drinking water meets or is better than all state and federal water quality standards......