A rolling collection of stories, tips, and news powered by the people of the Philadelphia Water Department.

@Philly H2O Blog

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PWD Unit Spotlight: Load Control

January 20, 2026  |  Michelle Bailey

It’s a name that doesn’t exactly grab your attention – it isn’t flashy and it doesn’t imply a high-stakes endeavor. But if the Philadelphia Water Department’s drinking water system had a heart, it would be the Load Control unit, hands down.

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What do the Service Line Material Letters and Map mean for you?: The story of crafting and sharing lead plumbing communications in Philadelphia

January 5, 2026  |  Grace Maiorano & Rick Orlosky
A young woman reads a letter with a laptop computer in the background

In December, you may have received a letter from us, sharing information about the material of your property’s water service line. Though our tap water remains safe to drink, it may feel confusing – and even alarming – to receive this notification in the mail. Here’s the story behind these federally required communications.

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Explore the Restoration Projects in Pennypack Park: Restoration projects are reshaping Pennypack Park to strengthen its natural environment.

December 31, 2025  |  Jade Wright

Learn how stream restoration is helping Pennypack Park thrive — protecting our water systems, reducing erosion, and supporting wildlife. Residents may have seen construction crews working around Pennypack Park in the Northeast recently. The Philadelphia Water Department (PWD) has two new ecological restoration projects taking place in the park: Benton Brook Sewer Protection and Stream […]

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Getting feedback about meter upgrades: What we’ve learned from more than 9,500 customer surveys about the citywide meter upgrade project.

October 29, 2025  |  Herbie Hickmott

More than 9,500 customers shared their experience receiving water meter upgrades. Here’s what we heard… When the Philadelphia Water Department (PWD) started planning upgrades to customer water meters, we knew there was a lot to learn. I’ve been involved in the Advanced Metering Infrastructure (AMI)* project since mid-2019. I helped craft the customer-facing communications experience. […]

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