What a Decade of Surveying Residents Taught us about Water and Trust in Philadelphia: 2025 Survey open now!
June 30, 2025
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ImpactED at the University of Penn
For nearly a decade, the Philadelphia Water Department (PWD) has been asking a simple but essential question: What do residents think about their water service? Every year since 2016, in partnership with ImpactED at the University of Pennsylvania, PWD has surveyed thousands of Philadelphians — from every zip code and neighborhood — to learn how […]
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2023 PWD Customer Survey Now Open!: Take it for a chance to win a $100 gift card!
February 8, 2023
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Grace Maiorano
At the Water Department, we use your voice to inform our improvements. Everything we do is funded by water bills— so we want to make sure we’re providing Philadelphians with the best possible services. For the eighth consecutive year, we’re distributing our annual comprehensive customer survey – a project made possible with support from ImpactedEd […]
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Wissinoming Park Takes Center Stage: The green space is receiving local, state, and national praise.
July 7, 2022
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Grace Maiorano
Wissinoming Park is a crown jewel of Green City, Clean Waters.
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2021: A Year in Review: We reflect on a year of achievements, advances, and milestones.
December 27, 2021
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Public Affairs
From pollution praises to community poetry — infrastructure investments to mural unveilings, 2021 offered a plethora of opportunities allowing us to better serve, engage, and communicate our water services to Philadelphia residents.
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Green City, Clean Waters: A Celebration to Remember
December 3, 2021
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Public Affairs
More than 250 ‘green’ enthusiasts of all ages convened in Olde Kensington last month to celebrate the 10th anniversary of Green City, Clean Waters.
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Drink More Tap: Pouring it into Song: We’re excited to join forces with musicians Dendê Macêdo, Sonni Shine, & Los Bomberos De la Calle.
May 6, 2021
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Grace Maiorano
For many individuals, technical reports may not resonate quite as effectively as murals or melodies. So, we lean on creativity to communicate topics that can feel complex, such as tap water quality.
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PWD presents at global IAP2 North American Conference: Art, design, and superheroes: PWD showcases communications tools
October 26, 2020
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Grace Maiorano
Last month, Senior Graphic Designer Herbie Hickmott and Community Outreach Specialists Hailey Stern and Maura Jarvis presented at the virtual International Association for Public Participation (IAP2) North American Conference.
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‘Drink More Tap’ Mural Making Waves at Cruz Rec: The water-themed murals are making local + national headlines.
October 6, 2020
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Grace Maiorano
Cultivating informative and creative outreach, Drink More Tap—our ongoing project—bridges art with education, spreading awareness about the benefits of drinking Philly tap: it’s healthy, sustainable, and affordable.
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Murals Promote Tap Where More Skeptics Live: PWD/Mural Arts projects started in 2019 get people talking about facts.
May 8, 2020
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Grace Maiorano
We partnered with Mural Arts Philadelphia to create works of public art with a simple theme: Drink more tap.
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PWD Mixes Art, Nature and…Water(!) for a Flower Show Gold Medal: Mural From Rain Garden Adds ’Flower Power’ Flair
March 5, 2019
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Public Affairs
Our exhibit got top honors for showing how we use the power of nature to heal waterways + the power of art to connect communities with our work.
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