Alerts, News, & Updates
Due to ongoing economic hardship created by the COVID-19 pandemic: We will not shut off customers unable to pay water bills until April 1st, 2021. Penalties and fees on delinquent accounts are waived until further notice. However, your past-due total will continue to grow with each missed payment. Don’t wait until you have a big debt […]
Because of the health and safety concerns that come with swimming and any recreation that involves immersion in water, the Philadelphia Water Department does not recommend swimming in any river or creek in Philadelphia. In response to efforts to change the current recreation status of the Delaware River to allow for swimming within the city, […]
Due to the financial impacts of the COVID-19 pandemic, the Philadelphia Water Department is postponing many capital projects for the foreseeable future. Read the full statement
The Philadelphia Water Department is taking all necessary measures to ensure continued delivery of safe drinking water and wastewater treatment services as City officials respond to the COVID-19 emergency. We have suspended water shutoffs and are waiving fees. To avoid loss of water due to main replacement, we have also suspended new construction. Please see […]
The subject of national attention due to concerns about potential health impacts, PFAS is a family of substances that have been widely used for decades in industry and consumer goods. We take protecting the water we provide to residents of Philadelphia, including our own families and neighbors, seriously. Please see our information on managing these […]
The Philadelphia Water Department recently completed its Drinking Water Master Plan. For the first time, residents can see a 25-year, $2.5 billion strategic vision for upgrading and expanding Philadelphia’s core infrastructure and protecting the top-quality water we depend on well into the next century. Read the Plan
Based on data collected by the department’s Bureau of Laboratory Services throughout 2018, the annual report details test results showing Philadelphia’s drinking water meets or is better than all state and federal water quality standards. In addition to viewing or downloading the report over the web, residents can request a free copy in the mail […]
For the fourth year, the Philadelphia Water Department is conducting a comprehensive customer satisfaction survey to collect feedback on a range of services. Residents and customers who take the five-minute survey at www.pwdsurvey.com will automatically take part in a raffle for $100 gift cards. The survey can also be accessed by texting @water to 39242. […]
All parties, their representatives, and experts interested in examining the break location should contact Brendan Reilly to schedule. The site is available for inspection on the following dates: August 17th, 18th and 20th. Brendan’s contact information is:Brendan F. ReillyWater Conveyance ChiefPhiladelphia Water Department To view project updates visit our notifications page.
At approximately 4 a.m., the Philadelphia Water Department was alerted to a water main break at Sansom and Juniper streets. The break occurred on a 48-inch transmission main, which supplies water to a large section of South Philadelphia and Center City. A PWD info tent will be located at 13th and Sansom streets on Thursday, […]