It’s time to upgrade your water meter!
The Philadelphia Water Department is installing new meter reading devices in every home in the city.
If you have received a notice in the mail or an email pointing you to this page, that means we’re going to be working in your neighborhood. You must schedule your installation appointment within 30 days of receiving the notice.
Schedule Your Appointment
Appointments are available Monday – Saturday, 7:00 a.m. – 8:00 p.m.
Call (215) 709-5329
If no chat representatives are available, you will be directed to email a scheduler.
This upgrade is required and there is no charge for installation.
The work will be done by our contractors, Contract Callers, Inc. (CCI), and U.S. Facilities (USF). Another contractor, Black IPO, will be performing quality assurance tests after some installations. Contractors will have marked cars and photo identification.
Your health and safety are our priority. Our teams follow all state and local requirements, including protective equipment, sanitizing procedures, and social distancing.
You may delay installation due to COVID-19 health concerns by calling the scheduling number and requesting a deferral.
Benefits for you:
- You’ll be able to see your daily usage online, without calling or waiting for a monthly bill.
- You can sign up for leak or usage alerts before they result in a high water bill.
About the Installation
The work will be done by contractors for PWD: Contract Callers, Inc. (CCI) and U.S. Facilities (USF). Another contractor, Black IPO, will be performing quality assurance tests after some installations.
Contractors will be wearing identification showing they are approved contractors for PWD.
Before your appointment
Your water meter must be accessible. A water meter is usually in the property’s basement. Make sure it isn’t blocked by furniture or storage.
View a recent water bill and check the usage graph. If you have an estimated or zero reading, it’s important to call us and request a meter appointment immediately. Learn more about estimated readings →
Create a MyPhillyWaterBill account. Having an account will allow you to get the most out of your upgraded meter by checking for usage and leak alerts. Create an account →
During your appointment
A person 18 years or older must be at home for your appointment.
Appointments take about 30 minutes or less.