The Philadelphia Water Department (PWD) is wrapping up a multi-year process to upgrade customer water meters across Philadelphia.
Over 470,000 meters upgraded in Philadelphia
We’ve completed our Advanced Metering Infrastructure (AMI) effort. We upgraded customer water meters at every home in Philadelphia.
We worked in different areas of the city for about 4 years. Customers received information in the mail about scheduling their upgrade.
Philadelphia Water Department (PWD) staff and contractors handled the meter upgrades.
The new meter technology sends water usage information over a secure radio signal. This ensures more accurate meter readings and monthly bills.
During the meter upgrade process, we tested the material of your service line at the meter for most homes. Learn more about your service line.
Customer service improvements
View daily water usage information
This new system allows customers to see daily usage online, without calling or waiting for a monthly bill. The data is available through the MyPhillyWaterBill e-billing web site.
Get notified about leaks
Customers can receive alerts before leaks result in a high water bill. This feature is available through the MyPhillyWaterBill e-billing web site.
View a recent water bill and check the usage graph
If you have an estimated or zero reading, it’s important to call us and request a meter appointment immediately. Learn more about estimated readings →
Create a MyPhillyWaterBill account
Having an account will allow you to get the most out of your upgraded meter by checking for usage and leak alerts. Create an account →