The Philadelphia Water Department (PWD) is starting a multi-year process to upgrade the manual water meter reading process to an Advanced Metering Infrastructure (AMI) system.
During this process, PWD Contractors will modify water meters at every home in the city. The installed device transmits water usage information over a secure radio signal to provide more accurate meter readings.
When will my meter be upgraded?
We’ll be working in different areas of the city over the next two years. You will receive information in the mail, including how to schedule your installation, when we are ready to begin work in your neighborhood.
How will the installations take place?
You will choose an appointment time convenient for you. PWD/City Approved contractors with special identification will arrive at the chosen time. Appointments take about 30 minutes or less.
PWDs approved installers will take all steps to protect both customers and employees from exposure to COVID-19, including the use of personal protective equipment, face coverings, and physical distancing.
Customer service improvements
View daily water usage information
This new system will allow customers to see daily usage online, without calling or waiting for a monthly bill. The data will be available starting summer 2021 and will be seen in the MyPhillyWaterBill ebilling web site.
Get notified about leaks
Customers will be able to sign up for alerts before leaks result in a high water bill. This feature will be available through the MyPhillyWaterBill ebilling web site in summer 2021.
PWD encourages all customers to always ask for identification from anyone who comes to their property.
Customers can call PWD at (215) 685-6300 to verify we are working in their neighborhood.