Rates, Regulations, & Responsibilities

Learn how rates are set, the policies and regulations governing terms of service and what your responsibilities are as a customer.

Customer Responsibilities

Once drinking water leaves the PWD water main in the street, its safe delivery becomes the customer’s responsibility.


Philadelphia Water Department regulations define the terms of services provided by the department. These include customer rights and responsibilities, guidelines for making connections to PWD infrastructure, and policies that guide the delivery of continued, high-quality service. Revised July 1, 2022


The rates PWD charges our customers are determined through a transparent process of public hearings by the Philadelphia Water, Sewer, and Storm Water Rate Board. Effective September 1, 2023 Learn about our Financial Assistance programs → About the Rate Board The Philadelphia Water, Sewer, and Storm Water Rate Board was established in late 2012 to help set […]

Jump to Top