Rates, Regulations, & Responsibilities

Learn how rates are set, the policies and regulations governing terms of service and what your responsibilities are as a customer.

Customer Responsibilities

Once drinking water leaves the PWD water main in the street, its safe delivery becomes the customer’s responsibility.


Philadelphia Water Department regulations define the terms of services provided by the department. These include customer rights and responsibilities, guidelines for making connections to PWD infrastructure, and policies that guide the delivery of continued, high-quality service. Revised April 29, 2024


The rates PWD charges our customers are determined through a transparent process of public hearings by the Philadelphia Water, Sewer, and Storm Water Rate Board. Effective September 1, 2023

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