What a Decade of Surveying Residents Taught us about Water and Trust in Philadelphia: 2025 Survey open now!
June 30, 2025
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ImpactED at the University of Penn
For nearly a decade, the Philadelphia Water Department (PWD) has been asking a simple but essential question: What do residents think about their water service? Every year since 2016, in partnership with ImpactED at the University of Pennsylvania, PWD has surveyed thousands of Philadelphians — from every zip code and neighborhood — to learn how […]
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Introducing our new Service Line Map: Sharing records of water service line materials for properties in Philadelphia
October 24, 2024
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PWD Public Affairs
The Philadelphia Water Department (PWD) has just launched a new online map showing our records of water service line materials for every property in Philadelphia. While this new map is mandated by federal law, we are working to make this new tool as useful as possible for our customers. The new laws apply to every […]
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UPDATED: Boil Water Advisory in Parts of West Phila.: Boil water advisory for parts of upper West Philadelphia has ended.
June 12, 2023
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Lauren Sell
Español ↓ Français ↓ Kreyòl Ayisyen ↓ 中文 ↓ June 13 Update: Boil Water Advisory Lifted for All Parts of West Phila. Learn more → The Philadelphia Water Department is issuing a boil water advisory for parts of upper West Philadelphia effective immediately. This includes customers who lost water or had low pressure in any […]
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2023 PWD Customer Survey Now Open!: Take it for a chance to win a $100 gift card!
February 8, 2023
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Grace Maiorano
At the Water Department, we use your voice to inform our improvements. Everything we do is funded by water bills— so we want to make sure we’re providing Philadelphians with the best possible services. For the eighth consecutive year, we’re distributing our annual comprehensive customer survey – a project made possible with support from ImpactedEd […]
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Rescheduled: Frankford Beach Cleanup event set for Aug. 23: It’s all part of the Plastic-free Philly effort!
July 13, 2022
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Public Affairs
On Thursday, July 21, PWD will partner with United by Blue, Riverfront North, and the Academy of Natural Sciences for a cleanup at the Frankford Boat Launch, located at 5501 Tacony Street, from 4 to 6:30 p.m.
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2022 PWD Customer Survey is Now Open Closed!: but it will be back next year!
February 4, 2022
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Public Affairs
Any Philadelphia resident aged 18 or older who takes the survey can enter a raffle to win a $100 gift card.
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Schuylkill River Restoration Fund Seeks Projects to Protect Watershed
January 28, 2022
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Public Affairs
The 2022 Schuylkill River Restoration Fund (SRRF), a grant program managed by the nonprofit Schuylkill River Greenways and supported by the Philadelphia Water Department and other local watershed stakeholders, is now accepting applications.
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Drink More Tap: Pouring it into Song: We’re excited to join forces with musicians Dendê Macêdo, Sonni Shine, & Los Bomberos De la Calle.
May 6, 2021
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Grace Maiorano
For many individuals, technical reports may not resonate quite as effectively as murals or melodies. So, we lean on creativity to communicate topics that can feel complex, such as tap water quality.
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Follow @PhillyH2O ‘Drinking Water Week’ for music, videos, blogs: Outreach to help all residents benefit equally from city’s safe, high-quality tap.
May 3, 2021
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Public Affairs
Philadelphia will recognize national Drinking Water Week May 3-8 with special new art and music projects aimed at getting all residents to benefit equally from our safe, high-quality tap water.
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Seeking: New ‘Spokesdog’: Help Take a Bite Out of Urban Water Poo-llution Problem
April 28, 2021
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Brian Rademaekers
Between April 30 and May 26, city residents can go to @DelawareEstuary and @PhillyH2O on Facebook, Instagram, and Twitter to cast votes by “liking” their choice for the 2021 Spokesdog. Votes across platforms will be tallied and the winner will be named on May 28.
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