The Philadelphia Water Department (PWD) serves the Greater Philadelphia region by providing integrated water, wastewater and stormwater services.
Philadelphia Water Department regulations define the terms of services provided by the department. These include customer rights and responsibilities, guidelines for making connections to PWD infrastructure, and policies that guide the delivery of continued, high-quality service. Revised April 29, 2024
The rates PWD charges our customers are determined through a transparent process of public hearings by the Philadelphia Water, Sewer, and Storm Water Rate Board. Effective September 1, 2024
Following lead service line replacement, small pieces of lead from your service pipe may have entered the pipes in your house. That may lead to high levels of lead in the water you use to cook and drink for up to three months.
What to expect if a water main breaks nearby Main breaks can cause a loss of water pressure, or even temporary loss of service, as the main is shut down to isolate the emergency. Affected customers are notified as soon as possible, usually with a door hanger on the front door of the property. Most […]
The quality of our drinking water is directly linked to the quality of our source water – the Delaware and Schuylkill Rivers.
Water Quality Providing a safe and abundant supply of water is our commitment to all of our customers, both large and small. View the latest Drinking Water Quality Report Learn more about drinking water quality in Philadelphia → Source Water Issues Learn about things happening in Philadelphia’s watersheds that raise concerns and pose challenges to the […]