@Philly H2O Blog

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Projects and partners in our neighborhoods.









PWD Unit Spotlight: Load Control

January 20, 2026  |  Michelle Bailey

It’s a name that doesn’t exactly grab your attention – it isn’t flashy and it doesn’t imply a high-stakes endeavor. But if the Philadelphia Water Department’s drinking water system had a heart, it would be the Load Control unit, hands down.

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What do the Service Line Material Letters and Map mean for you?: The story of crafting and sharing lead plumbing communications in Philadelphia

January 5, 2026  |  Grace Maiorano & Rick Orlosky
A young woman reads a letter with a laptop computer in the background

In December, you may have received a letter from us, sharing information about the material of your property’s water service line. Though our tap water remains safe to drink, it may feel confusing – and even alarming – to receive this notification in the mail. Here’s the story behind these federally required communications.

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