On February 25, 2022, the Philadelphia Water Department filed the Formal Notice of its Special Rate Proceeding with the Philadelphia Water, Sewer and Storm Water Rate Board for reconciliation of approved FY 2023 rates and charges. The above rates and charges were previously authorized as a part of the Settlement of the 2021 general rate […]
The City of Philadelphia is again extending a freeze on shutoffs for residential customers, protecting delinquent account holders from losing water services until June 30, 2022. Shutoffs for residential customers who have not paid water bills will now resume on July 1, 2022. The extension is designed to provide additional time to apply for assistance. Customers […]
Want to take control of your water bills? Find out if you can get lower monthly bills and what other help you may qualify for at virtual Utility Fairs hosted by PWD, Philadelphia Gas Works, and PECO. Appointments will be held on Zoom on Wednesday nights and select Saturdays in February and March. Customers can […]
Cold winter temperatures like those seen locally in recent weeks can stress infrastructure, and the Philadelphia Water Department is currently experiencing an increase in water main breaks and leak investigations. During winter months, we strive to increase staffing of crews that investigate and repair leaks and main breaks. Emergency crews are responding as quickly as […]
Have past-due water bills? The new Pennsylvania Department of Human Services Low-Income Household Water Assistance Program (LIHWAP) may provide up to $5,000 for Philadelphia Water Department customers towards delinquent water bills. LIHWAP is a temporary grant program that began accepting applications on January 4, 2022. Learn more and apply on the state’s Dept. of Human Services […]
We are aware some customers who are current on their water bill payments received past due notices in the mail. If you believe you received a notice in error, please disregard it. You may check your balance by calling (215) 685-6300 or at phila.gov/waterbill We apologize for the error and are committed to providing accurate information to our […]
As a result of an August 3, 2021 data error in our billing process, a number of water customers recently received bills showing incorrect water usage readings for the past month, and incorrect bill amounts. We are aware of the error, and apologize for the distress it may have caused customers. Customers are not responsible […]
Whenever below-freezing temperatures are forecast for more than 48 hours in a row, customers should protect their pipes from freezing and be prepared for potential water main breaks: If you see water in the street or believe there is a main break, call (215) 685-6300 right away. Follow @PhillyH2O on Twitter for more information.