Beginning July 20 and running through October 26, 2022, the Philadelphia Water Department will host online assistance clinics to support customers who need one-on-one help applying for affordability programs or payment agreements. The clinics will take place on Wednesdays from 10 a.m. to 2 p.m. Customers can get help filling out paperwork and ask questions […]
The City of Philadelphia has introduced a new set of shutoff policies designed to make sure that residents who cannot pay bills will still have water services. These new policies will be in effect as the City resumes residential shutoffs for delinquent accounts starting July 20, 2022, after two years of a COVID-19 pandemic moratorium […]
The Philadelphia Water Department works around the clock to make sure that safe, high-quality drinking water is always on tap. Providing a safe, abundant, and reliable supply of water is our commitment to all of our customers, both large and small. Our latest Water Quality Report, which features data collected throughout 2021 and was published […]
Water shutoff notices will be mailed out to some PWD customers starting later this month. Customers unable to pay their water bills are urged to attend one of the upcoming Utility Fair events that make filling out paperwork and forms easier. Customers facing hardship or otherwise having trouble paying their bills may qualify for lower […]
The City of Philadelphia has shared a new set of shutoff policies designed to make sure that residents who cannot pay bills will still have water services. These new policies will be in effect as the City resumes residential shutoffs on July 20 after two years of a COVID-19 pandemic moratorium on residential shutoff. The […]
On February 25, 2022, the Philadelphia Water Department filed the Formal Notice of its Special Rate Proceeding with the Philadelphia Water, Sewer and Storm Water Rate Board for reconciliation of approved FY 2023 rates and charges. The above rates and charges were previously authorized as a part of the Settlement of the 2021 general rate […]
The City of Philadelphia is again extending a freeze on shutoffs for residential customers, protecting delinquent account holders from losing water services until June 30, 2022. Shutoffs for residential customers who have not paid water bills will now resume on July 1, 2022. The extension is designed to provide additional time to apply for assistance. Customers […]
Want to take control of your water bills? Find out if you can get lower monthly bills and what other help you may qualify for at virtual Utility Fairs hosted by PWD, Philadelphia Gas Works, and PECO. Appointments will be held on Zoom on Wednesday nights and select Saturdays in February and March. Customers can […]
Cold winter temperatures like those seen locally in recent weeks can stress infrastructure, and the Philadelphia Water Department is currently experiencing an increase in water main breaks and leak investigations. During winter months, we strive to increase staffing of crews that investigate and repair leaks and main breaks. Emergency crews are responding as quickly as […]
Have past-due water bills? The new Pennsylvania Department of Human Services Low-Income Household Water Assistance Program (LIHWAP) may provide up to $5,000 for Philadelphia Water Department customers towards delinquent water bills. LIHWAP is a temporary grant program that began accepting applications on January 4, 2022. Learn more and apply on the state’s Dept. of Human Services […]