Bill Features – Philadelphia Water Department

How to avoid water shutoffs

April 2025 Bill Features, Tips

Learn about your options to avoid a water shutoff, from grants to assistance programs to protections for vulnerable customers.

A section of new water main is lowered into a trench stabilized with wood plank walls holding up the sides. We’re looking down the length of the trench and into one end of the pipe, which has a raised ring on the end, with holes for bolting it onto the next section all the way around it. Two crane arms are visible in the top right corner, and behind them we see a bit of the Franklin Institute, One and Three Logan Square, and other buildings in the background. Trees with fall foliage line the left side, behind the construction fencing.

New rate information effective September 2024

September 2024 Announcements, Bill Features, Rates & Charges

Your water bill supports critical infrastructure. We do not profit from rate increases. We ask for the amount needed to cover the cost of services we must provide. On September 1st, 2024, a monthly water bill for a typical residential customer increased by 12.3%.

Delaware River Festival - Saturday, September 28th, 2024

Delaware River Festival 2024

August 2024 Announcements, Bill Features, Events

Join us in celebrating the Delaware River at the Delaware River Festival, September 28th, at Penn’s Landing!

a bunch of children’s hands reaching up, holding up a ball, about basketball-size, that looks like a globe, with a light blue sky and whispy clouds visible in the background

April is Earth Month – Plastic Free Philly

March 2024 Bill Features

An exciting opportunity for teachers and students, and a tasty recipe for everyone, from our Plastic-free Philly partners!

All About Frozen Pipes

February 2024 Bill Features, Tips

What to do if pipes freeze, and how to avoid costly repairs

Damaged Water Mains & Pipes: Water Infrastructure Emergencies

January 2024 Bill Features, Tips

Learn how we respond and what to do in water infrastructure emergencies like main breaks and frozen pipes.

the litter and leaves cluttering the storm drain block water from flowing in, so it floods the street around it

Taking Care of Storm Drains

November 2023 Bill Features, Tips

Sewers work best when drains are clear! Fall leaves and litter blocking them can lead to flooding. Learn more…

New rate information effective September 2023

August 2023 Announcements, Bill Features, Rates & Charges

Your water bill supports critical infrastructure. We do not profit from rate increases. We ask for the amount needed to cover the cost of services we must provide. On September 1st, 2023, a monthly water bill for a typical residential customer increased by 7.9%.