Alerts, News, & Updates
At approximately 4 a.m., the Philadelphia Water Department was alerted to a water main break at Sansom and Juniper streets. The break occurred on a 48-inch transmission main, which supplies water to a large section of South Philadelphia and Center City. A PWD info tent will be located at 13th and Sansom streets on Thursday, […]
The latest Philadelphia Water Department Drinking Water Quality Report is now available online here. Based on data collected by the department’s Bureau of Laboratory Services throughout 2017, the annual report details test results showing Philadelphia’s drinking water meets or is better than all state and federal water quality standards. In addition to viewing or downloading the 23-page report over […]
Customers, elected officials, and the Water Rate Board were recently informed that we need to raise the rates charged for our services. Increased rates will ensure we have the resources needed to better maintain one of the oldest water systems in the country. As part of a rate-setting process that puts a priority on transparency, we are holding […]
The Philadelphia Water Department today filed a notice of proposed changes in rates. Updated rates are being requested so that we have the resources needed to better maintain more than 6,000 miles of water mains and sewers within one of the oldest water systems in the country. This past winter season was especially challenging, with […]
The Philadelphia Water Department provided comments to the Delaware River Basin Commission (DRBC) on amendments to its Administrative Manual, Special Regulations Part 440 and supporting guidance regarding high volume hydraulic fracturing activities in the Delaware River Basin. Read the Comments
Use our new Guide for Customers to get the most out of PWD services—from knowing what the pipes in your home are made of to keeping your water flowing with timely payments. You’ll also find information about a variety of PWD customer assistance programs, our green infrastructure investments, and more. Read the guide
The Water Department understands we have significant wait times on our phone lines due to an increase in service requests from cold weather. We encourage customers to reach us on Twitter and Facebook through direct messages. We will temporarily monitor these from 9 am – midnight, 7 days a week to intake all customer service […]
Mayor Jim Kenney named Debra McCarty as the new Commissioner of Philadelphia Water on Jan. 1, 2016. McCarty, the first woman to hold the title of Commissioner, was serving as Deputy Commissioner and Director of Operations and replaces Howard Neukrug.An engineer with over three decades of experience at department, McCarty has held a number of […]