Alerts, News, & Updates
Have past-due water bills? The new Pennsylvania Department of Human Services Low-Income Household Water Assistance Program (LIHWAP) may provide up to $5,000 for Philadelphia Water Department customers towards delinquent water bills. LIHWAP is a temporary grant program that began accepting applications on January 4, 2022. Learn more and apply on the state’s Dept. of Human Services […]
Historic Fairmount Water Works Awarded $3 Million Grant Through RACP for Innovative Floating Water Workshop Along the Schuylkill Banks
We are aware some customers who are current on their water bill payments received past due notices in the mail. If you believe you received a notice in error, please disregard it. You may check your balance by calling (215) 685-6300 or at phila.gov/waterbill We apologize for the error and are committed to providing accurate information to our […]
Update 12:05 pm: The water main break has been isolated, and water service is restored to customers in the impacted area. Anyone who continues to have issues with water flow should contact (215) 685-6300 to investigate. 8:00 am: The Philadelphia Water Department is responding to a break on a water main near the intersection of […]
We are a public, not-for-profit utility. Our revenue is determined by rates and collected through water bills. Your monthly bill supports essential services and water infrastructure.
As a result of an August 3, 2021 data error in our billing process, a number of water customers recently received bills showing incorrect water usage readings for the past month, and incorrect bill amounts. We are aware of the error, and apologize for the distress it may have caused customers. Customers are not responsible […]
Early on the morning of July 25th, at approximately 12:30 am, the Philadelphia Water Department (PWD) was called to the intersection of 6th and Bainbridge for reports of a large, 30” water main break. Our crews arrived on scene at approximately 1:00 am and began the work to shut down the water main. Over the […]
For connections 3″ or larger: Complete and submit a New Water Connection Request form when ready for new service. Please anticipate a 10-12 week lead time from the date of your request to the date of installation. ▶ To schedule your connection: You’ll receive a confirmation email with the details needed to follow up on […]
Philadelphia Water Department customers will see changes in water, sewer, and stormwater rates reflected in monthly bills effective September 1, 2021. Following a more than six-month hearing process which included an extensive independent review, four online public hearings, a technical hearing, and substantial public comment opportunities, the Philadelphia Water, Sewer and Storm Water Rate Board […]
In January 2021, PWD filed its rate request with the Water Rate Board for $141 million, in additional revenues for Fiscal Years 2022 and 2023. As a result of their negotiation, the Public Advocate and PWD reached a proposed settlement in April 2021. If approved by the Rate Board, this change will not eliminate the need […]