The PWD Customer Contact Center is currently experiencing technical issues which are creating longer-than-usual call wait times. Our technicians are working to fix the problem. We appreciate your patience and will respond as quickly as possible once the situation is resolved. For billing or payment issues, please email wrbhelpdesk@phila.gov. We apologize for any inconvenience. Thank […]
The Philadelphia Water Department (PWD) was first alerted of a chemical spill on a Delaware River tributary in Bristol Township, Bucks County, on Saturday, March 25, 2023. From March 25 through April 4, our water quality experts collected over 200 samples in response. No chemicals of concern from the Bristol Township spill were detected in any of the 200-plus samples collected by PWD and analyzed by independent, accredited laboratories, confirming that Philadelphia’s drinking water was not impacted by the chemical spill.
The Philadelphia Water Dept. is monitoring a spill of a non-hazardous green tracing dye in a Montgomery Co. tributary of Tacony Creek that was reported to the Pa. Dept. of Environmental Protection this morning, Friday, March 24, 2023. PWD reported the incident to the Delaware Valley Early Warning System to alert water users in the […]
For Immediate Release: March 24, 2023 Contact: Brian.Rademaekers@phila.gov | (215) 380-9327 Philadelphia Water Dept. Statement on Proposed PFAS Regulations PHILADELPHIA – On March 14, 2023 the U.S. Environmental Protection Agency announced proposed national primary drinking water regulations for certain PFAS compounds. These proposed regulations include a maximum contaminant level (MCL) of four parts per trillion […]
The Philadelphia Water, Sewer and Storm Water Rate Board will hold public hearings in the 2023 General Rate Proceeding on Wednesday, March 22 and Thursday, March 23, 2023 at 3:00 pm and 6:00 pm both days. All hearings are open to the public and will be conducted remotely via Zoom (internet or phone). The Philadelphia Water Department […]
Phila. Water Dept. reminds residents taking part in Super Bowl festivities to observe good home plumbing habits by properly disposing of fat, oil, and grease used in cooking.
Previous survey results have led to new programs and customer service improvements. For the eighth consecutive year, the Philadelphia Water Department (PWD) is partnering with ImpactED at the University of Pennsylvania to conduct an annual comprehensive customer satisfaction survey.
Replacing water mains in 11 areas helps customers remove lead pipes. More funding to support significant plant upgrades in City’s multibillion-dollar plan.
The 2023 PWD Customer Survey is now open closed! Your feedback helps us improve services for everyone.
Rate change needed to address rising costs; City remains committed to increasing participation in assistance programs.