We Care – Customer Assistance
Now there are even more ways to get help with your water bill. Don’t wait to apply for assistance!
Green City, Clean Waters: A Decade in the Community
Philadelphia is celebrating a major milestone in its ongoing mission to reduce water pollution. 2021 marks a decade in the Community!
Checking for Leaks
High water bills can be caused by small leaks from household fixtures like toilets, sinks, or hoses, or with a change in your regular water use. Remember, the Philadelphia Water Department is not responsible for pipes inside your home. We cannot verify that you have a leak, nor can we repair leaks in your home. […]
Our 2021 Customer Survey is now closed!
We want to hear from you! More than 10,000 Philadelphians have contributed to the annual survey in the past 5 years.
Proposed Changes in Water, Sewer, and Stormwater Rates and Charges
On January 15, 2021, the Philadelphia Water Department filed an Advance Notice with City Council and the Philadelphia Water, Sewer, and Storm Water Rate Board of the Department’s intent to propose an increase in water, sewer, and stormwater rates effective September 1, 2021.
Tap You Can Trust
A quick-read guide to the latest Water Quality Report (Updated for 2020)
We Care – Customer Assistance
We’re still here to help with your water bill. Learn about applying for assistance, payment agreements, and if your water could be shut off, and what to do about it.
All About Frozen Pipes
What to do if pipes freeze, and how to avoid costly repairs
What you need to know about water emergencies:
Learn how we respond to water main breaks. Plus: What to do if the problem is on your property.