Drops (of Knowledge)

Winter Temps and Main Breaks

Cold winter temperatures like those seen locally in recent weeks can stress infrastructure, and the Philadelphia Water Department is currently experiencing an increase in water main breaks and leak investigations. During winter months, we strive to increase staffing of crews that investigate and repair leaks and main breaks. Emergency crews are responding as quickly as […]

New Program May Offer $5,000 for Past-Due Bills

Have past-due water bills? The new Pennsylvania Department of Human Services Low-Income Household Water Assistance Program (LIHWAP) may provide up to $5,000 for Philadelphia Water Department customers towards delinquent water bills. LIHWAP is a temporary grant program that began accepting applications on January 4, 2022. Learn more and apply on the state’s Dept. of Human […]

Customers Sent Past Due Notice in Error

We are aware some customers who are current on their water bill payments received past due notices in the mail. If you believe you received a notice in error, please disregard it. You may check your balance by calling (215) 685-6300 or at phila.gov/waterbill We apologize for the error and are committed to providing accurate information to our […]

Northwest Philadelphia outage

Update 12:05 pm: The water main break has been isolated, and water service is restored to customers in the impacted area. Anyone who continues to have issues with water flow should contact (215) 685-6300 to investigate. 8:00 am: The Philadelphia Water Department is responding to a break on a water main near the intersection of […]

Drink More Tap!

Drink More Tap bridges art with water education. Commissioning local artists, the campaign uses creativity to spread awareness about the benefits of drinking Philly tap: it’s healthy, sustainable, and affordable.

A teal label reading "Stories from POOL" in playful fonts overlays the top right corner of a black and white photograph showing two African American girls, one in a white sleeveless dress with a dark belt and dark flats, the other in a light colored short sleeved top, dark pants, and white socks and sneakers, standing outside the chain link fence surrounding a swimming pool, fingers entwined in the fence as the nearer (Mamie Livingston) looks inside, and the other looks at her. Inside the fence, white people are visible in and around the pool, and a young girl with light skin and chin length, light hair sits on the ground in a small group smiling at the camera.

POOL: A History of Social Segregation

An inspiring new exhibition at the Fairmount Water Works explores the connection between water, social justice and public health.
Due to severe flooding as a result of Tropical Storm Ida, the POOL exhibit is closed until further notice. Meanwhile, explore the exhibition virtually at www.poolphl.com!

We Are Fixing Water Billing Error

As a result of an August 3, 2021 data error in our billing process, a number of water customers recently received bills showing incorrect water usage readings for the past month, and incorrect bill amounts. We are aware of the error, and apologize for the distress it may have caused customers. Customers are not responsible […]

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