Our dedicated professionals operate three drinking water facilities, which treat an average of more than 300 million gallons of water a day, ensuring residents and businesses have reliable access to clean, safe drinking water.
Free program to check the material of underground service lines A limited number of customers have been selected to participate in this free temporary program. If we find lead or galvanized metal, we’ll replace your service line for free! The Service Line Verification Program: The Philadelphia Water Department (PWD) is digging to check service line materials at […]
This interest form is intended only for customers that have recently had their lead service line replaced (either full or partial replacement) and wish to have their water lead levels measured following the service line work. If you have not had your service line replaced but are interested in having your water lead levels measured, […]
If you are interested in participating in the 2025 Lead and Copper Rule (LCR) Sampling Program, please complete the form below. After completing the screener, the Philadelphia Water Department (PWD) will review your information and contact you regarding your eligibility for participating. Completing the screener does not guarantee inclusion in the program. However, PWD also […]
Following lead service line replacement, small pieces of lead from your service pipe may have entered the pipes in your house. That may lead to high levels of lead in the water you use to cook and drink for up to three months.
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What to expect if a water main breaks nearby Main breaks can cause a loss of water pressure, or even temporary loss of service, as the main is shut down to isolate the emergency. Affected customers are notified as soon as possible, usually with a door hanger on the front door of the property. Most […]
The quality of our drinking water is directly linked to the quality of our source water – the Delaware and Schuylkill Rivers.
Water Quality Providing a safe and abundant supply of water is our commitment to all of our customers, both large and small. View the latest Drinking Water Quality Report Learn more about drinking water quality in Philadelphia → Source Water Issues Learn about things happening in Philadelphia’s watersheds that raise concerns and pose challenges to the […]